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For Companies At a Glance
- Tasks: Lead a team to create magical client experiences and achieve commercial targets.
- Company: Join Marni, a brand known for empowering designs that celebrate authentic self-expression.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a passionate team in an intercultural setting that values innovation and client relationships.
- Qualifications: 5+ years in fashion/luxury retail with strong product knowledge and excellent communication skills.
- Other info: Availability for weekends and holidays is required; embrace the challenge of a fast-paced retail environment.
The predicted salary is between 30000 - 42000 £ per year.
We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion. We are looking for someone ready to make a difference in an intercultural environment filled with love, passion, talents, and out-of-the-box thinkers. Marni is seeking an In Store Client Developer and Deputy Store Manager for its Outlet in Bicester Village.
YOU
- Act as a role model, leading by example in any circumstance.
- Take actions and ownership to ensure an exceptional client experience for all visitors, with a passion for helping others grow.
- Communicate effectively, handling colleagues and clients with care and empathy.
- Be responsible, courageous with ideas, resilient, and authentic.
- Prioritize the client experience, with in-depth knowledge of luxury clients' desires, needs, and expectations.
- Master storytelling and asking engaging questions.
- Think innovatively to improve and create tangible value and magic for clients.
KEY RESPONSABILITIES
- Lead a team to create magical client experiences, driving individual and team objectives.
- Achieve commercial targets through effective team organization and product management.
- Improve commercial performance via product knowledge, sales analysis, stock rotation, and visual supervision.
- Coach and give feedback to ensure high standards of client experience.
- Enhance the omni-channel experience using digital resources.
- Empower and motivate the team to deliver an elevated customer experience.
- Build and maintain a client book to drive traffic and engagement.
- Support the Store Manager in executing the store strategy for optimal sales performance.
- Contribute to business plans to boost sales across categories and client segments.
- Lead by example on the sales floor, providing excellent service and developing client relationships through CRM.
- Maintain operational standards in clientelling, display, merchandise, and store cleanliness.
- Foster positive relationships among team members.
- Supervise stockroom and stockpile, ensuring alignment with sales potential and informing the Store Manager of adjustments.
- Optimize stock management and collaborate with relevant staff.
- Ensure proper care of products and materials in stockroom.
- Assist in managing activities related to store closure, inventories, and fiscal year-end processes.
KEY REQUIREMENTS
- At least 5 years of experience in fashion/luxury retail.
- Deep product knowledge in women’s RTW, shoes, and accessories.
- Experience in team training, empowerment, and motivation.
- Results-driven and customer-focused.
- Excellent communication skills (verbal, written, digital).
- Strong attention to detail.
- Availability to work weekends, public holidays, and outside regular hours.
In-store Client Developer & Deputy Store Manager employer: OTB
Contact Detail:
OTB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-store Client Developer & Deputy Store Manager
✨Tip Number 1
Familiarise yourself with Marni's brand values and product offerings. Understanding their unique approach to fashion and how they empower customers will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in a retail environment. Highlight specific instances where you improved client experiences or achieved sales targets through effective team management.
✨Tip Number 3
Prepare to discuss your experience with luxury clients. Be ready to share insights on their desires and expectations, as well as how you've tailored your approach to meet those needs in previous roles.
✨Tip Number 4
Think about innovative ideas you could bring to the role. Whether it's enhancing the omni-channel experience or improving client engagement, having fresh concepts ready to share can set you apart from other candidates.
We think you need these skills to ace In-store Client Developer & Deputy Store Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Marni's ethos and values. Highlight your understanding of their commitment to empowering designs and how you can contribute to this vision in your application.
Tailor Your CV: Ensure your CV reflects your experience in fashion and luxury retail, particularly focusing on your achievements in client experience and team leadership. Use specific examples that demonstrate your ability to drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Discuss your relevant experience, particularly in team training and client relationship management, and how you can bring innovative ideas to the store.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with clients and colleagues in previous roles, demonstrating your ability to handle diverse situations with empathy and care.
How to prepare for a job interview at OTB
✨Showcase Your Passion for Client Experience
Make sure to express your enthusiasm for creating exceptional client experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a potential Deputy Store Manager, it's crucial to highlight your leadership abilities. Discuss how you've successfully led teams in the past, focusing on how you motivated and empowered your colleagues to achieve their goals.
✨Master Storytelling Techniques
Prepare to showcase your storytelling skills during the interview. Think of engaging ways to present your experiences and how they relate to the role, as storytelling is key to connecting with clients and colleagues alike.
✨Research the Brand and Its Values
Familiarise yourself with Marni's brand ethos and product offerings. Understanding their commitment to empowering designs will help you articulate how your values align with theirs, making you a more compelling candidate.
