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- Tasks: Provide exceptional client experiences and drive sales in a dynamic retail environment.
- Company: Join Diesel, a global leader in premium casual fashion.
- Benefits: Flexible hours, employee discounts, and opportunities for growth.
- Why this job: Be part of a passionate team that values creativity and client connections.
- Qualifications: Sales experience and a love for fashion are essential.
- Other info: Embrace innovation and stay ahead of trends in a vibrant store atmosphere.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. Key Responsibilities Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients Welcome and assist each client providing an excellent in-store experience at all times Be a master at storytelling and at the art of asking engaging questions Create a long-term authentic bond with clients by making them feel the experience is truly about them Deal effectively with customer complaints by liaising with the line manager when necessary Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs Prove Brand and product knowledge Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance You Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision Courageous with ideas and innovative in your approach, always ready to grow and learn Key Requirements Previous experience in sales roles; Experience in structured Fashion Luxury/Retail is a plus Passionate in Retail, Client service and commercial mindset Excellent understanding of the luxury sector and product sensitivity Strong communication skills Willingness to evolve in the organization; willingness to relocate is a plus Digitally aware and open to new ways of working #J-18808-Ljbffr
Client Advisor PT 24 - Westfield White City employer: OTB
Contact Detail:
OTB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor PT 24 - Westfield White City
✨Tip Number 1
Get to know the brand inside out! Dive into Diesel's history, values, and latest collections. When you walk into that interview, you'll not only impress them with your knowledge but also show that you're genuinely passionate about being part of their team.
✨Tip Number 2
Practice your storytelling skills! Think of engaging ways to share your past experiences in retail. Highlight how you've created memorable client experiences or resolved complaints effectively. This will showcase your ability to connect with clients, just like Diesel wants.
✨Tip Number 3
Be proactive! Before your interview, think of innovative ideas that could enhance the client experience at Diesel. Share these during your chat to demonstrate your forward-thinking mindset and passion for the brand.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace new ways of working, which is exactly what Diesel is looking for.
We think you need these skills to ace Client Advisor PT 24 - Westfield White City
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and retail shine through. Share any experiences that highlight your passion for style and how it connects to the role of a Client Advisor at Diesel.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and requirements mentioned in the job description. We want to see how your skills and experiences align with what Diesel is looking for!
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share personal stories or experiences that demonstrate your ability to connect with clients and create memorable shopping experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. Good luck!
How to prepare for a job interview at OTB
✨Know Your Client
Before the interview, dive deep into understanding Diesel's brand values and client expectations. Familiarise yourself with their latest collections and how they position themselves in the luxury market. This will help you demonstrate your passion for the brand and your ability to connect with clients.
✨Master the Art of Storytelling
Prepare to share personal anecdotes that showcase your experience in client service and sales. Think about times when you created memorable experiences for customers or resolved complaints effectively. This will highlight your communication skills and your ability to build authentic relationships.
✨Showcase Your Fashion Knowledge
Stay updated on current fashion trends and competitors in the luxury sector. Be ready to discuss how you can contribute to Diesel's innovative approach and how you can enhance the in-store experience for clients. This shows your enthusiasm and readiness to engage with the brand's vision.
✨Demonstrate Your Sales Mindset
Be prepared to discuss your previous sales experiences and how you've met or exceeded targets. Highlight your understanding of cross-selling and how you can drive sales through meaningful client interactions. This will show that you're not just a passionate advisor but also results-driven.