At a Glance
- Tasks: Welcome customers and provide an exceptional in-store experience while understanding their needs.
- Company: JIL SANDER is a luxury brand known for modernity, sophistication, and exceptional craftsmanship.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Flexible availability needed, including weekends and holidays; knowledge of Chinese is a plus.
- Why this job: Join a prestigious brand and enhance your skills in luxury retail while connecting with diverse customers.
- Qualifications: 2-3 years of experience in luxury fashion; strong communication skills and attention to detail required.
The predicted salary is between 28800 - 43200 £ per year.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.
Jil Sander is looking for the perfect profile as Client Advisor for our Flagship in New Bond Street, London.
KEY RESPONSIBILITIES:
- Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
- Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
- Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
- Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
- Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
- Consistently achieve and exceed individual and boutique sales targets through proactive client development and business generation.
- Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
- Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
- Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
- Demonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors.
- Collaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment.
- Ensure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander.
IDEAL CANDIDATE:
- A passionate luxury retail professional.
- A natural relationship builder with outstanding interpersonal skills.
- A top performer with a proven ability to consistently exceed sales targets.
- Entrepreneurial, proactive and commercially driven.
- Able to transform every client interaction into a long-term business opportunity.
- Curious, elegant and genuinely passionate about fashion, design and craftsmanship.
- Client-centric, resilient and results-oriented.
- A collaborative team player who contributes positively to the boutique culture.
- Flexible, adaptable and comfortable working in a dynamic luxury retail environment.
REQUIREMENTS:
- Minimum 3–5 years' experience in luxury fashion retail.
- Proven track record of achieving and exceeding sales and client development objectives.
- Excellent clienteling and CRM management skills.
- Strong understanding of luxury customer expectations and high-end service standards.
- Strong digital and omnichannel mindset.
- Excellent organizational skills and attention to detail.
- BOH operational knowledge is considered an advantage.
- Availability to work weekends and public holidays.
They are trusted advisors, brand ambassadors and business developers who create meaningful client relationships while consistently delivering commercial excellence.
They embrace JIL SANDER values, inspire confidence through their expertise, and contribute every day to strengthening the long-term success of both the boutique and the brand.
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Client Advisor in London employer: OTB
Maison Margiela is an exceptional employer that fosters a creative and inclusive work environment, where employees are encouraged to express their individuality and passion for fashion. Located in Bicester, the company offers competitive benefits, opportunities for professional growth within the luxury retail sector, and a collaborative culture that values innovation and excellence. Joining Maison Margiela means being part of a prestigious brand that not only pushes the boundaries of modern fashion but also invests in the development of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like OTB, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like OTB!
We think you need these skills to ace Client Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at OTB, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at OTB and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show OTB that you’re ready to jump in and contribute right away!
How to prepare for a job interview at OTB
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
