At a Glance
- Tasks: Provide exceptional customer service and build lasting relationships with clients.
- Company: Join the iconic Jil Sander brand, known for luxury and innovation.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work in fashion.
- Other info: Opportunity to grow in a dynamic and stylish environment.
- Why this job: Be part of a creative team and enhance your skills in luxury retail.
- Qualifications: Experience in luxury fashion and strong communication skills required.
The predicted salary is between 1300 - 1800 £ per month.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander and is directed by Simone Bellotti. Jil Sander is looking for the perfect profile as Part Time Client Advisor for our Concession in Harvey Nichols.
Main Responsibilities
- Welcome the customer, providing an excellent in‑store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
- Develop and maintain effective one‑on‑one relationships with customers, using also digital tools.
- Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale.
- Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process.
- Respond to all product inquiries (direct and indirect) and attempt to convert them to sales.
Life Skills
- Strong communication skills in English (verbal, in person, via e‑mail, SMS, etc.) and ability to handle clients with personal care and empathy.
- Strong attention to detail.
- Results‑driven and customer focused.
- Time management.
- Problem solving.
- Omni‑channel retail orientation.
- Flexible availability – including weekends and holidays.
Requirements
- 3/4 years of experience in the luxury fashion.
- Chinese or other language will be a plus.
- BOH knowledge.
- Proactivity, enthusiasm, fashion knowledge and problem solving.
Client Advisor employer: OTB
Maison Margiela is an exceptional employer that fosters a creative and inclusive work environment, where employees are encouraged to express their individuality and passion for fashion. Located in Bicester, the company offers competitive benefits, opportunities for professional growth within the luxury retail sector, and a collaborative culture that values innovation and excellence. Joining Maison Margiela means being part of a prestigious brand that not only pushes the boundaries of modern fashion but also invests in the development of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jil Sander's history, values, and current collections. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Client Advisor, you'll need to connect with customers effortlessly. Role-play with friends or family to get comfortable with discussing products and handling inquiries.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on social media. Building relationships can lead to valuable insights and even job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jil Sander team. Don’t miss out!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for luxury fashion shine through! Share your experiences and how they connect with the Jil Sander brand. We want to see that you understand the essence of what we do.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Client Advisor role. Highlight relevant experience in luxury retail and customer service. We appreciate when candidates take the time to align their skills with our needs!
Be Personable and Engaging:Your written application should reflect your personality. Use a friendly tone and show us that you can connect with customers. Remember, we’re looking for someone who can create an excellent in-store experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at OTB
✨Know the Brand Inside Out
Before your interview, dive deep into Jil Sander's history, values, and current collections. Familiarise yourself with their unique blend of luxury and functionality, as well as their collaborations with artists and designers. This knowledge will help you demonstrate genuine interest and align your answers with the brand's ethos.
✨Showcase Your Customer Service Skills
As a Client Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your communication skills and how you can create an exceptional in-store experience that aligns with the luxury brand image.
✨Demonstrate Your Fashion Knowledge
Stay updated on current fashion trends and competitors in the luxury market. Be ready to discuss how these trends can influence customer preferences and sales strategies. Showing that you understand the luxury environment will set you apart as a candidate who can contribute to achieving sales goals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer situations, such as a difficult client or a product inquiry. Practising these scenarios will help you articulate your problem-solving skills and your ability to maintain a customer-focused approach.
