At a Glance
- Tasks: Provide exceptional customer service and build lasting relationships with clients.
- Company: Join the iconic Jil Sander brand, known for luxury and innovation.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work in fashion.
- Other info: Opportunity to grow in a dynamic and stylish environment.
- Why this job: Be part of a creative team and enhance your skills in luxury retail.
- Qualifications: Experience in luxury fashion and strong communication skills required.
The predicted salary is between 1300 - 1800 £ per month.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander and is directed by Simone Bellotti. Jil Sander is looking for the perfect profile as Part Time Client Advisor for our Concession in Harvey Nichols.
Main Responsibilities
- Welcome the customer, providing an excellent in‑store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
- Develop and maintain effective one‑on‑one relationships with customers, using also digital tools.
- Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale.
- Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process.
- Respond to all product inquiries (direct and indirect) and attempt to convert them to sales.
Life Skills
- Strong communication skills in English (verbal, in person, via e‑mail, SMS, etc.) and ability to handle clients with personal care and empathy.
- Strong attention to detail.
- Results‑driven and customer focused.
- Time management.
- Problem solving.
- Omni‑channel retail orientation.
- Flexible availability – including weekends and holidays.
Requirements
- 3/4 years of experience in the luxury fashion.
- Chinese or other language will be a plus.
- BOH knowledge.
- Proactivity, enthusiasm, fashion knowledge and problem solving.
Client Advisor employer: OTB
Maison Margiela is an exceptional employer that fosters a creative and inclusive work environment, where employees are encouraged to express their individuality and passion for fashion. Located in Bicester, the company offers competitive benefits, opportunities for professional growth within the luxury retail sector, and a collaborative culture that values innovation and excellence. Joining Maison Margiela means being part of a prestigious brand that not only pushes the boundaries of modern fashion but also invests in the development of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like OTB!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including OTB.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for OTB.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at OTB!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at OTB.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to OTB!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at OTB. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at OTB
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
