At a Glance
- Tasks: Provide exceptional client experiences and drive sales through authentic relationships.
- Company: Join Diesel, a global leader in premium casual fashion.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Opportunity to evolve within a worldwide organisation and stay ahead of fashion trends.
- Why this job: Be part of a brand that values creativity and innovation in fashion.
- Qualifications: Sales experience in retail, strong communication skills, and a passion for style.
The predicted salary is between 31050 - 37950 £ per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry.
While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market.
Diesel is a truly worldwide organization.
It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
- Welcome and assist each client providing an excellent in-store experience at all times
- Be a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
- Ensure and maintain the shop floor and visual display high standard, complying with
- Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
- Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance You
- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with
- a passion for style
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
- Courageous with ideas and innovative in your approach, always ready to grow and learn Key Requirements
- Previous experience in sales roles; Experience in structured Fashion Luxury/Retail
- Companies is a plus;
- Passionate in Retail , Client service and commercial mindset;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills ;
- Willingness evolve in the organization, willingness to relocate is a plus;
- Digitally aware and open to new ways of working #LI-AR #DSL
Client Advisor - Ashford in Tonyrefail employer: OTB Spa
OTB Spa is an attractive employer due to its commitment to fostering a passionate and creative work environment. Employees are encouraged to embrace individuality and think outside the box, which aligns with the company's artistic approach to fashion. The opportunity to work in a luxury retail setting allows for professional growth and the development of strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Ashford in Tonyrefail
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like OTB Spa, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like OTB Spa!
We think you need these skills to ace Client Advisor - Ashford in Tonyrefail
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at OTB Spa, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at OTB Spa and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show OTB Spa that you’re ready to jump in and contribute right away!
How to prepare for a job interview at OTB Spa
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
