At a Glance
- Tasks: Welcome customers and provide an exceptional in-store experience while understanding their needs.
- Company: Join Jil Sander, a luxury brand known for its innovative designs and quality.
- Benefits: Flexible hours, competitive pay, and the chance to work with a prestigious brand.
- Other info: Opportunity for growth in a dynamic retail environment.
- Why this job: Be part of a creative team and help shape the luxury shopping experience.
- Qualifications: Experience in luxury fashion and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision.
Jil Sander is looking for the perfect profile as Part Time Client Advisor for our Concession in Harvey Nichols.
Main Responsibilities:
- Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
- Develop and maintain effective one-on-one relationships with customers, using also digital tools.
- Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale.
- Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process.
- Respond to all product inquiries (direct and indirect) and attempt to convert them to sales.
Life Skills:
- Strong communication skills in English (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy.
- Strong attention to detail.
- Results-driven and customer focused.
- Time management.
- Problem solving.
- Omni-channel retail orientation.
- Flexible availability – including weekends and holidays.
Requirements:
- 3/4 years of experience in the luxury fashion.
- BOH knowledge.
- Proactivity, enthusiasm, fashion knowledge and problem solving.
Part Time Client Advisor in London employer: OTB Spa
OTB Spa is an attractive employer due to its commitment to fostering a passionate and creative work environment. Employees are encouraged to embrace individuality and think outside the box, which aligns with the company's artistic approach to fashion. The opportunity to work in a luxury retail setting allows for professional growth and the development of strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Client Advisor in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including OTB Spa, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part Time Client Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like OTB Spa that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at OTB Spa will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about OTB Spa and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at OTB Spa
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at OTB Spa, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at OTB Spa!
