At a Glance
- Tasks: Provide exceptional client experiences and drive sales in a luxury retail environment.
- Company: Join Marni UK at Selfridges, a leader in fashion and luxury.
- Benefits: Competitive salary, commission scheme, and opportunities for growth.
- Other info: Embrace a customer-centric culture and innovate in a vibrant retail space.
- Why this job: Be part of a dynamic team and connect with clients through your passion for fashion.
- Qualifications: Experience in fashion retail and strong communication skills required.
The predicted salary is between 25000 - 28000 £ per year.
Marni UK is looking for a brilliant and talented Client Advisor for our concession in London – Selfridges. You are a caring, authentic, passionate trusted client advisor: an intuitive sales associate with a genuine passion for fashion and luxury goods market trends. A powerful communicator, handling clients with personal care and empathy with a client‑first approach. Courageous with ideas and innovative in your approach, always ready to grow and learn. Self‑confident, appropriate standing and strong communication skills.
Key Responsibilities
- Welcome and assist each client providing an excellent in‑store experience.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long‑term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Proactively engage in cross‑selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations including returns, refunds, remote sales, and tax‑free transactions in a punctual and accurate manner.
- Ensure and maintain high standards on the shop floor and visual display, complying with Company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product theft, including tagging garments and merchandise.
- Think innovatively about how to improve performance and generate new ideas; stay up‑to‑date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client needs and creating a tailored, hand‑crafted experience.
- Transform each client experience into a unique moment.
- Promote a customer‑centric culture by supporting CRM processes, client engagement, and after‑sales practices.
Key Requirements
- Previous experience in fashion/luxury retail.
- Proven track record of successful sales generation and client relationship development.
- Results‑driven and customer‑focused mindset.
- Strong communication skills (verbal, in person, via email, SMS, etc.).
- Strong attention to detail.
- Proficient computer knowledge (MS Word, Excel, Outlook).
- Fluent written and spoken English is mandatory; additional languages are a plus.
Compensation & Benefits
Salary range: £ 25,000 – £ 28,000 gross per annum. Benefits: commission scheme. Final compensation will be determined based on the candidate's experience, skills, and level of responsibility. We welcome applications from candidates with varying levels of seniority.
Client Advisor - Selfridges employer: OTB Spa
Marni UK offers an exceptional work environment for Client Advisors at our prestigious Selfridges location in London, where fashion meets luxury. Our team thrives on a culture of creativity and collaboration, providing ample opportunities for personal and professional growth while fostering meaningful client relationships. With competitive compensation, a commission scheme, and a commitment to employee development, we ensure that every team member feels valued and empowered to excel in their role.
