At a Glance
- Tasks: Provide exceptional client experiences and drive sales through personal connections.
- Company: Join Diesel, a global leader in premium casual fashion.
- Benefits: Flexible hours, employee discounts, and a vibrant work environment.
- Other info: Opportunities for growth and development in a supportive atmosphere.
- Why this job: Be part of a dynamic team that values creativity and innovation in fashion.
- Qualifications: Sales experience and a passion for luxury retail are essential.
The predicted salary is between 12 - 15 £ per hour.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience; you have an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long‑term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximises sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge.
- Manage payment operations including return, refund, remote sales, tax‑free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how we can improve and generate new ways, be up‑to‑date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and create a hand‑crafted experience for the client to achieve the best sales performance.
You
- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Key Requirements
- Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus.
- Passionate in Retail, Client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Client Advisor PT 14h - Selfridges Birmingham employer: OTB Spa
At Diesel, we pride ourselves on being a dynamic and innovative employer that values creativity and personal growth. Our Birmingham location offers a vibrant work culture where you can thrive in a supportive environment, surrounded by passionate colleagues who share your love for fashion. With opportunities for professional development and a commitment to exceptional client experiences, joining our team means becoming part of a global brand that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor PT 14h - Selfridges Birmingham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including OTB Spa, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Client Advisor PT 14h - Selfridges Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like OTB Spa that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at OTB Spa will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about OTB Spa and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at OTB Spa
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at OTB Spa, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at OTB Spa!
