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For Companies At a Glance
- Tasks: Create unforgettable client experiences and drive sales through authentic relationships.
- Company: Join Diesel, a global leader in premium casual fashion with over 400 stores worldwide.
- Benefits: Enjoy a vibrant work culture, mentorship opportunities, and the chance to excel in luxury retail.
- Why this job: Be part of a dynamic team that values creativity, innovation, and customer satisfaction.
- Qualifications: Previous luxury retail experience and strong communication skills are essential.
- Other info: This role is perfect for those passionate about style and client engagement.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Transform each client experience into passional moments by creating a high customer satisfaction.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
- Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset.
- Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues.
- Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools.
- Constantly maintaining customer service skills by analyzing customer service practices.
- Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target.
- Verify sales performance and considering how best to improve it.
- Take the initiative to win new customers and never judging customers by appearance.
- Contribute to the team by performing supplemental duties and supporting customer service.
- Extend communication among staff via supervision and education to ensure a positive workplace mood.
You
- A caring Client Advisor, an intuitive Senior Sales Associate, with a passion for style.
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision.
- Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices.
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
- Are a master at storytelling and the art of asking engaging questions.
- Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.
Key Requirements
- Previous experience in luxury retail.
- Proven track record of successful sales generation, building and developing client relations.
- Results-driven and customer focused.
- Strong communication skills (verbal, in person, via email, SMS, etc.).
- Strong attention to detail.
- Proficient computer knowledge (MS Word, Excel and Outlook).
Senior Client Advisor - Westfield White City employer: OTB Group
Contact Detail:
OTB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Westfield White City
✨Tip Number 1
Familiarise yourself with Diesel's brand values and product offerings. Understanding their unique position in the luxury market will help you connect with clients and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your storytelling skills by preparing examples of how you've created memorable client experiences in the past. This will highlight your ability to engage customers and build authentic relationships, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Diesel to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your previous sales achievements and how you’ve driven results in a luxury retail environment. Being able to articulate your success stories will demonstrate your capability to meet and exceed sales targets.
We think you need these skills to ace Senior Client Advisor - Westfield White City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail and successful sales generation. Use specific examples that demonstrate your ability to build and develop client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for style and customer service. Mention how you can create memorable client experiences and lead by example, aligning with Diesel's values.
Showcase Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively interacted with clients in various formats, such as in-person, email, or SMS.
Highlight Leadership Experience: If you have experience mentoring or leading a team, make sure to include this in your application. Discuss how you've driven results and fostered a positive environment among colleagues.
How to prepare for a job interview at OTB Group
✨Showcase Your Passion for Style
Make sure to express your enthusiasm for fashion and luxury retail during the interview. Share personal experiences or stories that highlight your passion for style, as this role requires a genuine love for the industry.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've put clients at the centre of your previous roles. Discuss specific instances where you transformed a client experience into something memorable, showcasing your ability to create authentic bonds with customers.
✨Highlight Your Leadership Skills
Since this position involves mentoring and leading a team, be ready to discuss your leadership style. Share experiences where you've motivated others, driven results, or contributed to a positive team environment.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice your storytelling skills and how to ask engaging questions, as these are crucial for understanding client desires and enhancing their shopping experience.
