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For Companies At a Glance
- Tasks: Lead a team to create unforgettable client experiences and achieve sales targets.
- Company: Join Marni, a brand dedicated to empowering self-expression through unique designs.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and the chance to make a real impact.
- Why this job: Be part of an intercultural team that values creativity, passion, and exceptional service.
- Qualifications: 5+ years in fashion retail, strong communication skills, and a customer-focused mindset required.
- Other info: Flexibility to work weekends and holidays is essential.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.
We are looking for someone who is ready to make a difference, in an intercultural environment filled with love and passion, talents, and out-of-the-box thinkers. Marni is seeking an In Store Client Developer and Deputy Store Manager for its Outlet in Bicester Village.
YOU
- Act as a role model, leading by example in all circumstances.
- Take ownership to ensure an exceptional client experience for all visitors, and foster a culture of growth and support.
- Communicate effectively with colleagues and clients, showing personal care and empathy.
- Be responsible, courageous, resilient, and authentic in your approach.
- Prioritize the client and their experience, with in-depth knowledge of luxury clients' desires, needs, and expectations.
- Master storytelling and engaging questioning techniques.
- Think innovatively to enhance and generate new value and magic for clients.
KEY RESPONSIBILITIES
- Lead a team to create memorable, handcrafted client experiences that meet individual and team objectives.
- Achieve commercial targets through effective team organization and product management.
- Enhance sales performance via product knowledge, sales analysis, stock rotation, and visual merchandising supervision.
- Coach and give feedback to ensure high standards of customer experience.
- Drive the omni-channel experience, utilizing digital tools alongside face-to-face interactions.
- Empower, develop, motivate, and collaborate with the team to deliver exceptional customer service.
- Build and maintain a client database to foster engagement and increase traffic.
- Support the Store Manager in executing store strategy to maximize sales, understanding client needs for a tailored experience.
- Contribute to business plans to boost sales across categories and client segments.
- Lead by example on the sales floor, providing excellent service and developing loyal client relationships via CRM.
- Ensure operational efficiency in clientelling, display, merchandise presentation, cleanliness, and grooming, resolving issues proactively.
- Foster positive relationships among team members, encouraging a passionate and forward-thinking mindset.
- Supervise stockroom management, ensuring stock levels align with sales potential, and communicate adjustments to the Store Manager.
- Optimize stock handling and ensure product care in collaboration with the team.
- Assist the Store Manager with activities related to annual closure, inventory, and fiscal audits.
KEY REQUIREMENTS
- Minimum of 5 years experience in fashion/luxury retail.
- Deep knowledge of women's products, including RTW, shoes, and accessories.
- Experience in team training, empowerment, and motivation.
- Results-driven, customer-focused attitude.
- Excellent communication skills (verbal, written, digital).
- Strong attention to detail.
- Availability to work weekends, public holidays, and outside regular hours.
In-store Client Developer & Deputy Store Manager employer: OTB Group
Contact Detail:
OTB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-store Client Developer & Deputy Store Manager
✨Tip Number 1
Familiarise yourself with the brand's ethos and values. Understanding Marni's commitment to empowering self-expression will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to demonstrate your leadership skills. Think of specific examples where you've successfully led a team or enhanced customer experiences in previous roles, as this will be crucial for the In-store Client Developer position.
✨Tip Number 3
Brush up on your knowledge of luxury retail trends, particularly in women's fashion. Being able to discuss current trends and how they relate to client desires will set you apart as a knowledgeable candidate.
✨Tip Number 4
Showcase your communication skills by preparing to engage in meaningful conversations. Practice storytelling techniques that highlight your ability to connect with clients and create memorable experiences, which is key for this role.
We think you need these skills to ace In-store Client Developer & Deputy Store Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the In-store Client Developer & Deputy Store Manager position. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Compelling CV: Your CV should reflect your relevant experience in fashion or luxury retail, particularly focusing on leadership roles and customer service excellence. Use specific examples to demonstrate your achievements and skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for the brand and the role. Highlight your understanding of luxury clients' needs and how you can contribute to creating memorable client experiences. Make it personal and engaging.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure that your application showcases your verbal and written communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated in previous roles.
How to prepare for a job interview at OTB Group
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to coaching and motivating others.
✨Understand the Luxury Market
Familiarise yourself with the latest trends in luxury fashion and the specific needs of high-end clients. Be ready to discuss how you can enhance the client experience by leveraging your knowledge of women's products, including ready-to-wear, shoes, and accessories.
✨Master Storytelling Techniques
The role requires engaging clients through storytelling. Think of ways to weave narratives around products that resonate with customers. Prepare to share examples of how you've used storytelling to create memorable experiences in previous roles.
✨Demonstrate Your Customer-Centric Approach
Highlight your commitment to exceptional customer service. Be prepared to discuss specific instances where you've prioritised client needs and how you've gone above and beyond to ensure a positive shopping experience.
