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- Tasks: Prepare and serve exceptional dining experiences in a luxury setting.
- Company: Join RB Holdings, a prestigious hospitality group in London and New York.
- Benefits: Earn up to £32,000, enjoy 28 days holiday, and access exclusive perks.
- Other info: Flexible shifts, in-house training, and opportunities for career growth.
- Why this job: Be part of a team that values craftsmanship and personal service.
- Qualifications: Experience in luxury hospitality and a passion for customer service.
The predicted salary is between 32000 - 32000 £ per year.
RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Waiter/Waitress to join our Front of House team at Oswald’s.
Why work with us as a Waiter/Waitress?
- Salary of up to £32,000 per annum + discretionary service charge
- 28 days holiday per year (including bank holidays)
- Birthday day off
- Discounted gym membership with GymFlex
- Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
- Private medical insurance with BUPA
- Private dental insurance with BUPA
- Workplace nursery scheme
- Cycle to Work Scheme
- Employee Assistance Programme – Hospitality Action
- Access to a company doctor
- Eyecare & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £1,000
- Staff Accommodation (subject to availability)
- Online retail discounts
- Free English Classes
- Freshly prepared meals whilst on duty
- And more!
Working Hours
5 day working week between Monday – Saturday on a rota basis (seven shifts a week). Shifts will include evenings, flexibility is essential. Bank Holidays and the Christmas period off – our venues are closed.
What You Will Do
- Preparing the restaurant mise-en-place for the various shifts
- Anticipate guests' needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
- Maintain knowledge of menu and presentation standards and sound knowledge of food and beverage preparation techniques.
What are we looking for?
- Experience of working in a luxury hotel, restaurant or private member’s club advantageous
- Confident communicator with excellent organisational skills
- Discreet, reliable, and team-oriented, with a genuine passion for customer service
- The ability to multitask and remain calm under pressure in a fast-paced environment
Waiter/Waitress employer: Oswalds
Contact Detail:
Oswalds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop by Oswald’s and soak up the atmosphere. Familiarising yourself with the place will not only impress them but also help you feel more confident during your chat.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for customer service shine through. They’re looking for someone who can connect with guests, so be yourself and share why you love hospitality.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle busy shifts or tricky customers. Having a few examples ready will show that you can keep your cool under pressure, which is key in this fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference in how we perceive you.
Tailor Your Application: Make sure to tailor your application specifically for the Waiter/Waitress role at Oswald’s. Highlight any relevant experience in luxury settings and showcase your passion for providing exceptional service. We love when candidates connect their skills to our values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at RB Holdings. We can’t wait to hear from you!
How to prepare for a job interview at Oswalds
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special dishes or drinks. Being able to discuss the ingredients, preparation methods, and even suggest pairings will show that you're genuinely interested in providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to anticipate needs and create memorable dining experiences will resonate well with the interviewers.
✨Demonstrate Team Spirit
RB Holdings values teamwork, so be ready to discuss how you've successfully worked in a team before. Share stories that illustrate your reliability and how you support your colleagues, especially in high-pressure situations.
✨Dress to Impress
Since this role is in a luxury environment, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.