Medical Secretary in Accrington

Due to the retirement of one of our long-serving staff members, Oswald Medical Centre is looking to welcome a dedicated full-time Medical Secretary (up to 37.5 hours per week) to our supportive and dynamic team. We are a forward-thinking, award-winning practice serving over 16,250 patients across three sites in Accrington, Oswaldtwistle, and Blackburn.

At Oswald Medical Centre, we pride ourselves on delivering compassionate, patient-centred care. Alongside core NHS services, we offer a range of enhanced services, including minor surgery.

What We Offer

• Generous annual leave allowance
• Free on-site parking
• Access to the PerkBox Scheme
• Access to the NHS Pension Scheme
• Ongoing training and professional development
• A supportive and approachable GP team
• Skilled and experienced administrative support
• Opportunities to contribute to Practice development and innovation

Main duties of the job

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to:

• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
• Using the electronic referral service (ERS)

Core Responsibilities

• Typing letters, reports and associated documentation as required
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Managing all enquiries in an effective manner
• Maintaining an accurate referrals database
• Actioning all incoming email
• Processing calling letters as requested
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Inputting data into the patients healthcare records as necessary
• Processing referrals using the electronic referral system (ERS)
• Work with the Administration Team for processing requests for information
• Clinically coding data on EMIS Clinical System
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
• Managing all administrative queries as necessary
• Carrying out system searches as requested
• Maintaining a clean, tidy, effective working area at all times
• Supporting all clinical staff with general administrative tasks as requested

Person Specification

Qualifications

• Essential: Educated to GCSE level or equivalent
• Desirable: GCSE Mathematics and English (C or above), NVQ Level 2 in Health and Social Care

Experience

• Essential: Experience of working with the general public, experience of administrative duties
• Desirable: Experience of working in a healthcare setting as a medical secretary

Skills and Personal Qualities

• Essential: Excellent communication skills (written and oral), strong IT skills, including audio typing, clear, polite telephone manner, competent in the use of Office and Outlook, effective time management, ability to work as a team member and autonomously, good interpersonal skills, problem solving and analytical skills, ability to follow policy and procedure, polite and confident, flexible and cooperative, motivated, forward thinker, high levels of integrity and loyalty, sensitive and empathetic in distressing situations, ability to work under pressure, flexibility to work outside of core office hours
• Desirable: EMIS/SystemOne/Vision user skills