At a Glance
- Tasks: Provide IT support and troubleshoot tech issues while receiving hands-on training.
- Company: Join OSTTRA, a leading innovator in financial technology.
- Benefits: Health coverage, flexible time off, and continuous learning opportunities.
- Other info: Dynamic global environment with opportunities for growth and travel.
- Why this job: Kickstart your career in tech with real-world experience and mentorship.
- Qualifications: Bachelor's degree in IT or related field; strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an enthusiastic, tech-savvy, and customer-oriented Graduate Trainee / Entry-Level Support Engineer to join our Global IT Support team. In this role, you will be the first point of contact for OSTTRA Group employees experiencing technical issues. You will receive hands-on training to troubleshoot modern workplace technologies, manage IT infrastructure, and deliver world-class technical support.
Key Responsibilities
- Omnichannel Support: Provide initial IT support via phone, email, chat, and in-person. Learn to manage support tickets through our Self-Service Portal.
- Troubleshooting: Assist in diagnosing and resolving basic technical issues related to laptops, productivity suites, and business applications.
- SLA & Queue Management: Learn to prioritize tasks and resolve user queries within agreed Service Level Agreement (SLA) timeframes.
- Escalation: Document issues accurately and provide smooth handovers to senior teams when advanced troubleshooting is required.
- Security & Compliance: Adhere to Information Security policies to ensure data protection and secure access controls.
- Knowledge Management: Contribute to the team’s technical knowledge base as you learn new internal tools.
Qualifications & Skills
- Education: Bachelor’s degree in IT, Computer Science, Electronics, or a related field.
- Technical Basics: Strong foundational knowledge of Windows 10/11; familiarity with Google Workspace, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Hardware & Mobility: Basic understanding of laptop hardware, printers, and mobile OS (iOS & Android).
- Soft Skills: Excellent verbal and written communication skills with a customer-first attitude and a logical approach to problem-solving.
- Agility: Ability to learn rapidly and adapt to a fast-paced global corporate environment.
Preferred Qualifications
- Prior internship experience in a technical or customer-facing role.
- Familiarity with ticketing tools like Jira or ServiceNow.
- Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL awareness.
Special Requirements
- Flexibility to work in shifts to support our global operations.
- Openness to occasional international travel if required.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some best-in-class benefits for families.
About OSTTRA
Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end-to-end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Trainee IT Support Engineer – Hands-on Training employer: OSTTRA
OSTTRA is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where innovation thrives. As a Trainee IT Support Engineer, you will benefit from hands-on training, mentorship, and access to continuous learning resources, all while enjoying generous health and wellness benefits, flexible downtime, and family-friendly perks. Located in a fast-paced global environment, OSTTRA provides a unique opportunity to contribute to the evolution of financial technology while developing your career in a supportive and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee IT Support Engineer – Hands-on Training
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of Windows 10/11 and familiarise yourself with Google Workspace and Microsoft 365. The more you know, the better you'll impress during those interviews!
✨Tip Number 2
Practice your communication skills! As a support engineer, you'll be the first point of contact for users. Role-play with friends or family to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Don’t forget about the power of networking! Connect with professionals in the IT field on platforms like LinkedIn. You never know who might have a lead on a trainee position or can offer valuable advice.
✨Tip Number 4
Apply through our website! We love seeing enthusiastic candidates who are eager to learn. Make sure your application stands out by showcasing your passion for technology and customer service.
We think you need these skills to ace Trainee IT Support Engineer – Hands-on Training
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for tech and customer support shine through in your application. We want to see that you're excited about the role and ready to learn!
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this trainee role. Share specific examples of your problem-solving skills and customer-first attitude.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at OSTTRA
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Google Workspace, and Microsoft 365. Be ready to discuss how you would troubleshoot common issues, as this will show your technical foundation and eagerness to learn.
✨Show Off Your Customer Service Skills
Since this role is customer-oriented, prepare examples of how you've provided excellent support in the past. Think about times when you resolved a problem for someone and how you communicated effectively to ensure they felt supported.
✨Familiarise Yourself with Ticketing Tools
If you have any experience with ticketing systems like Jira or ServiceNow, be sure to mention it. If not, do a bit of research on how these tools work and be prepared to discuss how you would manage support tickets efficiently.
✨Demonstrate Your Agility
This role requires quick learning and adaptability. Share examples of how you've successfully adapted to new technologies or environments in the past. Highlight your willingness to embrace change and learn on the job.
