Senior Client Services Associate

The Trade Processing Client Services team is the first line of contact for our clients to provide day-to-day operational client support of OSTTRA platforms that provide trade capture, trade processing, give up messaging, and credit management workflows. You will provide essential client support while collaborating closely with Commercial, Product, Technology, Sales, and Customer Success teams across the globe.

Responsibilities and impact:

• Support a diverse and high-profile client base, including leading banks, hedge funds, asset managers, and fund administrators.
• Build trusted client relationships as the face of the global Client Services team through online engagements and face-to-face meetings.
• Act as an escalation point or a single point of contact for initiatives, services or projects from a Client Services perspective.
• Communicate incident status to clients, client enhancement requests to internal Product and Technology teams.
• Coordinate across the global Client Services team to ensure consistent, positive client outcomes.
• Participate in various initiatives and projects through testing system enhancements, identifying and tracking issues, and collaborate across Product and Technology teams for successful delivery.
• Manage and resolve operational queries related to access management, trade message workflows, configuration change requests, and errors and exceptions.
• Conduct testing and troubleshooting; escalating complex and critical issues to Technology for deep-dive analysis.
• Deliver productive training and demonstrations to both new clients and team members, in person or through online communication tools.
• Provide onboarding and user acceptance testing support by configuring platforms for key trade capture and messaging workflows, and user access.

What we’re looking for:

• Communication: Strong communication skills—you write, speak, and present clearly and effectively, with the ability to build and maintain client relationships and to work cross-functionally.
• Problem-Solving: Good listener, think critically, and can analyse information to solve problems. Ability to analyse data to identify trends and areas of improvement.
• Client Focus: Dedicated to providing a positive client experience and understand the impact of your actions on both internal and external partners. Understand and prioritise client confidentiality and data security.
• Organisational Agility: Can independently handle multiple tasks, manage priorities, and thrive in a fast-paced environment.
• Tech Literacy: Comfortable using basic software tools, including text editors and spreadsheet functions. Advanced spreadsheet skills or familiarity with the basics of how software is built (Software Development Lifecycle concepts) is preferred.
• English Fluency: Fluency in English is essential. Proficiency in another language is a plus.
• Industry Experience: Prior experience in the Financial Services industry and/or familiarity with financial markets, OTC derivatives, credit management, or post-trade processing is preferred.
• Cultivating Collaboration: Ability to foster a highly collaborative team culture through knowledge sharing, mentoring team members, and navigating interactions with other departments and key stakeholders.

The location: London, United Kingdom

Right to work requirements: This role is limited to persons with indefinite right to work in the UK.

Our Benefits: Global vision, local impact. At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

About OSTTRA: We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business. Today, we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.

We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets. Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration.

Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career.

Equal opportunity employer statement at OSTTRA: We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent.