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For Companies At a Glance
- Tasks: Engage with clients, manage queries, and support onboarding for a dynamic financial platform.
- Company: OSTTRA is a pioneering fintech firm formed from a merger of industry leaders in post-trade innovation.
- Benefits: Enjoy flexible downtime, comprehensive healthcare, and continuous learning opportunities.
- Why this job: Join a vibrant team, enhance your skills, and make an impact in the finance sector.
- Qualifications: Fluent in English and German, with strong communication and analytical skills; finance knowledge is a plus.
- Other info: This role offers a unique chance to work at the forefront of financial technology.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Post-Trade Client Relationship & Service Associate – Collateral Management - German Speaking role at OSTTRA.
About The Role
Client Relationship and Services - triMargin – German Speaking. The Post-Trade Client Relationship and Services (CRS) Team for triResolve Margin is the client-facing function serving a growing global triResolve Margin client base. triResolve provides counterparty exposure management services including proactive portfolio reconciliation of OTC derivative portfolios, collateral management, and dispute resolution. The role requires a dynamic individual who is keen to apply technical ability and attention to detail in a relationship management role. The candidate should be comfortable working independently, advancing issues as needed, and be a motivated self-starter with the ability to learn quickly and handle multiple priorities. The CRS team supports existing clients, provides training & demos, and tests and onboard new clients to the platform. An engaged and proactive mindset is essential, along with technical aptitude, interpersonal, and organizational skills. The position acts as a key link between external clients and internal stakeholders, including Sales, Business Line Management, Development, and Product Management.
Responsibilities
- Monitor incoming queries daily across the client base, prioritizing urgent issues.
- Collaborate with internal teams on account management and client feedback.
- Build and maintain close relationships with assigned clients.
- Work within the Key Business Initiative (KBI) framework where relevant.
- Promote effective usage of the service tailored to each client.
- Raise functionality requests and participate in feature testing.
- Perform customer health checks and resolve setup issues.
Qualities to Succeed
- Meticulous attention to detail and analytical skills.
- Client-facing/support experience.
- Relationship management skills and motivation to develop this area.
- Ability to understand and explain complex processes clearly.
- Interest in technology and a curiosity to learn.
- Ability to work in a fast-paced environment and multitask.
- Proven teamwork skills.
- Excellent written and verbal communication skills in English and German.
- Knowledge of finance, derivatives, and trade processing lifecycle is beneficial.
- Basic understanding of trade reconciliation, collateral management, or settlement processes is ideal.
About OSTTRA
OSTTRA is an independent firm owned jointly by S&P Global and CME Group. It was formed in 2021 from the merger of four businesses at the forefront of post-trade innovation: MarkitServ, Traiana, TriOptima, and Reset. The company supports critical market infrastructure, connecting market participants to streamline workflows from trade capture to settlement. Joining OSTTRA offers a unique opportunity to contribute to a pioneering financial technology company with a strong heritage.
What’s In It For You?
Benefits
- Health & Wellness: Comprehensive healthcare coverage.
- Flexible Downtime: Generous leave policies.
- Continuous Learning: Resources for career growth and skill development.
- Invest in Your Future: Competitive pay, retirement plans, educational support, and financial wellness programs.
- Family Perks: Benefits for partners and children.
- Additional Perks: Retail discounts, referral rewards, and more.
More information on benefits by country is available at: spgbenefits.com
Equal Opportunity Employer
S&P Global is committed to equal employment opportunity and considers all qualified candidates without regard to protected characteristics. For accommodations during the application process, contact: EEO.Compliance@spglobal.com. US candidates can review protections at: EEO Poster and Pay Transparency.
Job ID: 311864 | Posted On: 2025-05-20 | Location: London, UK
Post-Trade Client Relationship & Service Associate – Collateral Management - German Speaking employer: OSTTRA
Contact Detail:
OSTTRA Recruiting Team
EEO.Compliance@spglobal.com
StudySmarter Expert Advice 🤫
We think this is how you could land Post-Trade Client Relationship & Service Associate – Collateral Management - German Speaking
✨Tip Number 1
Familiarise yourself with the triResolve Margin platform and its functionalities. Understanding how it works will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of collateral management and trade reconciliation processes. Being able to discuss these topics confidently will show that you have the technical aptitude needed for the position.
✨Tip Number 3
Practice your communication skills in both English and German. Since the role requires excellent verbal and written communication, being able to articulate complex processes clearly in both languages will set you apart.
✨Tip Number 4
Network with current or former employees of OSTTRA or similar companies. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
We think you need these skills to ace Post-Trade Client Relationship & Service Associate – Collateral Management - German Speaking
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Post-Trade Client Relationship & Service Associate role. Understand the key responsibilities and required skills, especially the importance of client relationship management and technical aptitude.
Tailor Your CV: Customise your CV to highlight relevant experience in client-facing roles, relationship management, and any technical skills that align with the job requirements. Emphasise your proficiency in both English and German, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your attention to detail, analytical skills, and ability to manage multiple priorities in a fast-paced environment.
Highlight Relevant Experience: In your application, be sure to include any experience you have with finance, derivatives, or trade processing. If you have worked with collateral management or trade reconciliation, make that clear, as it will strengthen your application.
How to prepare for a job interview at OSTTRA
✨Showcase Your Client Relationship Skills
Since the role focuses on client relationships, be prepared to discuss your previous experiences in managing client interactions. Highlight specific examples where you successfully resolved issues or improved client satisfaction.
✨Demonstrate Technical Aptitude
The position requires a good understanding of collateral management and trade processing. Brush up on relevant technical concepts and be ready to explain how you can apply them in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to prioritise tasks or manage multiple client queries simultaneously, and be ready to share your thought process.
✨Communicate Clearly in Both Languages
As the role requires fluency in both English and German, practice articulating your thoughts clearly in both languages. Be prepared to switch between languages if necessary during the interview to demonstrate your proficiency.
