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For Companies At a Glance
- Tasks: Provide top-notch support to clients and resolve technical issues.
- Company: Global tech company based in Manchester with a focus on innovation.
- Benefits: Hybrid working model, competitive benefits, and a balanced work-life experience.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: University degree, SQL proficiency, and experience with databases.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A global technology company in Manchester is seeking an EDM 2ndLine Technical Product Support Officer to provide high-quality support for clients. The role involves resolving customer issues, conducting client calls, and requires SQL proficiency and experience with databases. A University degree is required.
This position promotes flexibility with a hybrid working model, ensuring at least 2 days in the office per week, and offers competitive benefits for a balanced work-life experience.
EDM 2nd-Line Technical Product Support Engineer in Manchester employer: OSTTRA
Contact Detail:
OSTTRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EDM 2nd-Line Technical Product Support Engineer in Manchester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your SQL skills! Since this role requires SQL proficiency, brush up on your database knowledge. You might even want to prepare some examples of how you've used SQL to solve problems in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace EDM 2nd-Line Technical Product Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SQL proficiency and any relevant experience with databases. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the EDM 2nd-Line Technical Product Support Engineer role. Share specific examples of how you've resolved customer issues in the past.
Showcase Your Communication Skills: Since the role involves conducting client calls, it’s important to demonstrate your communication skills. We recommend mentioning any experience you have in customer support or technical assistance in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at OSTTRA
✨Know Your SQL Inside Out
Since the role requires SQL proficiency, make sure you brush up on your SQL skills before the interview. Be prepared to answer technical questions or even solve problems on the spot. Practising common SQL queries and understanding how databases work will give you a solid edge.
✨Showcase Your Problem-Solving Skills
As a Technical Product Support Engineer, you'll be resolving customer issues regularly. Think of specific examples from your past experiences where you successfully solved a problem for a client. This will demonstrate your ability to handle real-world challenges effectively.
✨Prepare for Client Calls
Since the job involves conducting client calls, practice your communication skills. You might want to simulate a call with a friend or family member, focusing on how you explain technical concepts in a simple way. This will help you feel more confident during the actual interview.
✨Embrace the Hybrid Work Model
With the role promoting a hybrid working model, be ready to discuss how you manage your time and productivity in both office and remote settings. Share any experiences you have with flexible working arrangements and how you maintain a healthy work-life balance.
