At a Glance
- Tasks: Provide IT support and troubleshoot tech issues for OSTTRA Group employees.
- Company: Join a dynamic team at OSTTRA, a leader in post-trade financial systems.
- Benefits: Enjoy competitive pay, health perks, hybrid work, and growth opportunities.
- Other info: Be part of an employee ownership culture that values collaboration and innovation.
- Why this job: Kickstart your tech career with hands-on training and mentorship in a supportive environment.
- Qualifications: Bachelor's in IT or related field; basic tech knowledge and strong communication skills.
The predicted salary is between 25650 - 31350 £ per year.
We are looking for an enthusiastic, tech-savvy, and customer-oriented Graduate Trainee / Entry-Level Support Engineer to join our Global IT Support team. In this role, you will be the first point of contact for OSTTRA Group employees experiencing technical issues. You will receive hands-on training to troubleshoot modern workplace technologies, manage IT infrastructure, and deliver world-class technical support.
Responsibilities and impact:
- Omnichannel Support: Provide initial IT support via phone, email, chat, and in-person. Learn to manage support tickets through our Self-Service Portal.
- Troubleshooting: Assist in diagnosing and resolving basic technical issues related to laptops, productivity suites, and business applications.
- SLA & Queue Management: Learn to prioritize tasks and resolve user queries within agreed Service Level Agreement (SLA) timeframes.
- Escalation: Document issues accurately and provide smooth handovers to senior teams when advanced troubleshooting is required.
- Security & Compliance: Adhere to Information Security policies to ensure data protection and secure access controls.
- Knowledge Management: Contribute to the team’s technical knowledge base as you learn new internal tools.
What we’re looking for:
- Education: Bachelor’s degree in IT, Computer Science, Electronics, or a related field.
- Technical Basics: Strong foundational knowledge of Windows 10/11; familiarity with Google Workspace, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Hardware & Mobility: Basic understanding of laptop hardware, printers, and mobile OS (iOS & Android).
- Soft Skills: Excellent verbal and written communication skills with a customer-first attitude and a logical approach to problem-solving.
- Agility: Ability to learn rapidly and adapt to a fast-paced global corporate environment.
Additional preferred requirements:
- Prior internship experience in a technical or customer-facing role.
- Familiarity with ticketing tools like Jira or ServiceNow.
- Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL awareness.
The location: London, United Kingdom
Right to work requirements: This role is limited to persons with indefinite right to work in the UK.
Our Benefits:
- Global vision, local impact.
- Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance.
- Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
- Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.
The Trust employee ownership plan: Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly.
About OSTTRA: We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.
Today, we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation. We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.
Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact.
Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career.
Equal opportunity employer statement at OSTTRA: We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent.
Entry Level Support Engineer in London employer: OSTTRA
S&P Global is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work culture that fosters collaboration and innovation. With a commitment to continuous learning and generous benefits, including health and wellness support, flexible downtime, and family-friendly perks, employees are empowered to thrive both personally and professionally. Located in a vibrant environment, S&P Global provides unique opportunities for career advancement while making a meaningful impact on global markets through essential intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level Support Engineer in London
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like OSTTRA!
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Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
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We think you need these skills to ace Entry Level Support Engineer in London
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at OSTTRA and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at OSTTRA
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at OSTTRA.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like OSTTRA will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
