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- Tasks: Engage with customers, ensuring they maximise value from our solutions and maintain strong relationships.
- Company: Join OSTTRA, a leader in supporting global financial markets with innovative technology.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Dynamic team environment with opportunities to learn and grow in the financial tech space.
- Why this job: Be a customer advocate and make a real difference in their success and satisfaction.
- Qualifications: Strong communication skills and a passion for helping others succeed.
The predicted salary is between 30000 - 40000 £ per year.
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Associate ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post‑sales relationship with our mid‑tier and strategic customers, with an emphasis on knowledge within the Trade Processing area. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi‑asset networks that underpin the post‑trade lifecycle—from trade capture and portfolio reconciliation to collateral management, portfolio optimisation, clearing, and settlement.
In this role, you will be instrumental in ensuring our customers achieve their desired outcomes and maximise the value from their OSTTRA solutions. Your key responsibilities will include:
- Proactive Customer Engagement: Develop and maintain strong, long‑lasting relationships with a portfolio of customers, serving as their primary point of contact post‑sale.
- Driving Adoption & Value: Guide customers through complex onboarding, training, and ongoing engagement to ensure full utilisation and adoption of OSTTRA's platforms and services.
Customer Success Associate in London employer: OSTTRA
Contact Detail:
OSTTRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OSTTRA on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Associate.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how you’ve handled complex issues in the past and be ready to share those stories with us!
✨Tip Number 3
Show your passion for customer advocacy! During interviews, highlight your communication skills and any experience you have in driving customer satisfaction. We love candidates who can demonstrate their dedication to clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the OSTTRA team.
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Associate role. Highlight your communication skills and any experience you have in customer engagement or support, as these are key for us at OSTTRA.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've autonomously managed complex issues in the past. We love candidates who can demonstrate their ability to drive value and success for clients, so don’t hold back!
Highlight Relevant Experience: If you have experience in trade processing or financial markets, make sure to mention it! This knowledge will set you apart and show us that you understand the industry we operate in.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OSTTRA
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key concepts like customer engagement, onboarding processes, and how to drive value for clients. This will help you speak confidently about how you can contribute to OSTTRA's mission.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your ability to convey complex information clearly. Think of times when you successfully resolved customer issues or educated clients about a product—these stories will resonate well with the interviewers.
✨Research OSTTRA’s Solutions
Familiarise yourself with OSTTRA's platforms and services. Understanding their trade processing solutions will allow you to discuss how you can help customers maximise their use of these tools. Mention specific features or benefits during your interview to demonstrate your knowledge.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if OSTTRA is the right fit for you.