At a Glance
- Tasks: Deliver exceptional client experiences and build lasting relationships in a dynamic environment.
- Company: Join S&P Global, a leader in market intelligence with a commitment to innovation.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Other info: Be part of a diverse team dedicated to integrity, discovery, and partnership.
- Why this job: Make a real impact by optimising client services and enhancing delegate experiences.
- Qualifications: Customer service experience, strong communication skills, and a passion for exceeding expectations.
The predicted salary is between 30000 - 40000 £ per year.
The Client Services Coordinator plays a pivotal role in delivering an exceptional client experience across the Women's Summits portfolio, driving delegate retention, growth, and long-term client loyalty. By building trusted relationships with delegates, sponsors, and internal stakeholders, the role ensures every client interaction adds value and reinforces With Intelligence's reputation for excellence.
A key focus of the role is the continuous review and optimisation of client service processes, identifying opportunities to improve efficiency, scalability, and the overall client journey. This includes maximising the use of CRM systems, AI, automation, and other digital tools to streamline workflows, enhance communication, and enable the team to deliver a consistently high-quality, proactive service. The successful candidate will combine outstanding customer service with a commercial mindset, using data, technology, and continuous improvement to exceed client expectations while supporting delegate retention, business growth, and operational excellence.
Responsibilities- Develop a deep understanding of our event clients’ organisational structure and business needs.
- Build long-term relationships with our delegate attendees by acting as the go-to person for delegate enquiries, ensuring client objectives are met through continual follow-up and thoughtful and efficient responses to their inquiries.
- Be knowledgeable about each event in detail, to be best placed to answer any questions regarding the event from attendees.
- Be commercially aware, with the ability to identify and communicate opportunities that drive delegate attendance, maximise sponsorship success, and strengthen client retention.
- Continuously improve the client service experience by identifying opportunities to streamline processes, enhance efficiency through AI and automation, and deliver consistently high levels of client satisfaction.
- Manage the Summits Inbox and respond and re-direct all enquiries within 24 hours.
- Proactively provide confirmed delegates with desired information, such as hotel information, travel updates, and event features.
- Be the main contact for delegate conversion, working with marketing to develop the communication plan for each event.
- Attend events and be the main point of contact for delegate support.
- Promptly manage, execute, and track attendee changes for any ticket holders excluding sponsors.
- Monitor activity tickets, working with marketing and operations to ensure we have the appropriate number of tickets available.
- Lead on rooming for each Women’s Summit, working with Sponsorship and Operations to ensure all delegate and sponsor rooming requirements are met and we avoid attrition.
- Work closely with marketing and operations to ensure efforts are coordinated and client experience is optimised for delegates.
- Support Sales by providing all leads and upsell opportunities as well as escalating any significant issues or feedback themes.
- Oversee our Bizzabo v Salesforce ticket reconciliation.
- Support accounts to ensure correct billing of invoices for tickets.
- Experience in a client service or in a customer-facing role.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisation skills.
- Proven ability to multi-task and manage multiple priorities.
- Passion for providing excellent customer service and exceeding client expectations.
- Ability to build trust with internal and external stakeholders.
- Positive, can-do attitude.
- Process-oriented mindset.
- Travel required to onsite events.
- Experience with Microsoft Word, Excel & Outlook required.
- Experience with Salesforce, Pardot, Bizzabo, Monday.com, Swapcard preferred.
- Willing to work US hours when required to meet business needs.
Client Services Coordinator in London employer: OSTTRA
S&P Global is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work culture that fosters collaboration and innovation. With a commitment to continuous learning and generous benefits, including health and wellness support, flexible downtime, and family-friendly perks, employees are empowered to thrive both personally and professionally. Located in a vibrant environment, S&P Global provides unique opportunities for career advancement while making a meaningful impact on global markets through essential intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OSTTRA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OSTTRA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OSTTRA:Your cover letter is your chance to shine! Tell us why you want to work at OSTTRA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OSTTRA!
How to prepare for a job interview at OSTTRA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
