At a Glance
- Tasks: Provide tech support and troubleshoot issues for employees using modern workplace technologies.
- Company: Join a dynamic Global IT Support team at OSTTRA Group.
- Benefits: Receive hands-on training, competitive salary, and opportunities for growth.
- Other info: Great chance to learn and develop skills in a supportive environment.
- Why this job: Kickstart your career in tech while helping others solve their IT problems.
- Qualifications: Enthusiasm for technology and a customer-oriented mindset.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an enthusiastic, tech‑savvy, and customer‑oriented Graduate Trainee / Entry‑Level Support Engineer to join our Global IT Support team. In this role, you will be the first point of contact for OSTTRA Group employees experiencing technical issues. You will receive hands‑on training to troubleshoot modern workplace technologies, manage IT infrastructure, and deliver world‑class technical support.
Key Responsibilities
- Omnichannel Support: Provide initial IT support via phone, email, chat, and in‑person. Learn to manage support tickets through our Self‑Service Portal.
- Troubleshooting: Assist in diagnosing and resolving basic technical issues related to laptops, productivity suites, and business applications. SLA familiarity with Google Workspace, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
Entry Level Support Engineer employer: OSTTRA
At OSTTRA Group, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an Entry Level Support Engineer, you will benefit from comprehensive training and mentorship, ensuring your professional growth while working alongside a passionate team dedicated to delivering exceptional IT support. Located in a vibrant tech hub, our company offers unique opportunities for career advancement and a culture that values collaboration and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university events. We all know someone who knows someone, and a friendly chat can open doors to opportunities you might not find online.
✨Tip Number 2
Practice makes perfect! Before any interview, we recommend doing mock interviews with friends or using online platforms. This will help you get comfortable with common questions and showcase your tech-savvy skills.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with potential employers, let your passion for tech and customer support shine through. We want to see that you're eager to learn and grow in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team and ready to dive into the world of IT support.
We think you need these skills to ace Entry Level Support Engineer
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for tech shine through in your application! We want to see that you're excited about the role and eager to learn. A little enthusiasm can go a long way in making your application stand out.
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant coursework, projects, or part-time jobs that showcase your tech-savvy nature and customer service skills. We love seeing how you fit into our team!
Craft a Personalised Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to mention specific technologies you’re familiar with, like Google Workspace or Microsoft 365, and how you’ve used them in the past. We appreciate a personal touch!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at OSTTRA
✨Know Your Tech Basics
Brush up on your knowledge of Google Workspace, Microsoft 365, and basic networking concepts like TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Practice Your Communication Skills
As a Support Engineer, you'll be the first point of contact for employees facing tech issues. Practise explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with this kind of communication.
✨Familiarise Yourself with Support Tools
Get to know common support tools and ticketing systems. If you can, explore any self-service portals or IT support platforms. Showing that you have a proactive approach to learning these tools will impress your interviewers.
✨Show Enthusiasm for Learning
This role involves hands-on training, so express your eagerness to learn and grow. Share examples of how you've tackled new challenges in the past, whether in your studies or previous jobs, to demonstrate your commitment to personal development.
