At a Glance
- Tasks: Engage with clients, drive product adoption, and identify growth opportunities.
- Company: Join S&P Global Market Intelligence, a leader in data and insights.
- Benefits: Health coverage, flexible time off, continuous learning, and family-friendly perks.
- Other info: Dynamic team culture with opportunities for career growth.
- Why this job: Make a real impact by helping clients maximise their platform value.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
About the Role:
Our Customer Success function is an established segment of the Sales team at With Intelligence, working closely alongside Account Management, New Business, Product & Support. This team is responsible for driving adoption, engaging with clients, and improving the health of accounts to deliver measurable retention and growth.
As part of the Key Accounts team, you will have the opportunity to work with senior stakeholders at leading firms in the alternative asset management space. You will act as their day-to-day contact advising on how to maximize their received value from the platform, as well as proactively finding opportunities to expand their use case.
The candidate should be passionate about customer engagement with excellent communication skills and appreciate how good data discipline underpins this.
The Role:
- Engage directly with clients throughout their subscription term, building rapport and trust
- Build deep understanding of client workflows, priorities and success metrics, translating them into actionable success plans
- Provide tailored onboarding and training product demonstrations
- Become a key contact for any product related queries
- Proactively drive product adoption, using data and insights to identify trends, risks and opportunities
- Strategically identify, explore and push through upsell/cross-sell opportunities
- Report all feedback to Account Manager and in CRM systems, while collaborating with Product to inform roadmap priorities
Requirements:
- Strong verbal and written communication skills, able to build rapport with senior and technical stakeholders
- Ability to manage complex accounts with multiple use cases while maintaining attention to detail
- Confident presenting to groups and facilitating training sessions (both in-person and virtual)
- Data-driven approach, confident manipulating multiple sources of usage data to inform strategy
- Commercially minded with the ability to understand client needs and link them to product solutions
- Experience in Financial services/Asset Management is a plus but not required
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Customer Success Executive employer: OSTTRA
At S&P Global Market Intelligence, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Customer Success Executive, you will benefit from comprehensive health and wellness programmes, generous time off, and continuous learning opportunities, all while collaborating with a diverse team dedicated to delivering essential intelligence to our clients. Join us in a location that champions innovation and sustainability, where your contributions can truly make a difference in the financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OSTTRA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OSTTRA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OSTTRA:Your cover letter is your chance to shine! Tell us why you want to work at OSTTRA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OSTTRA!
How to prepare for a job interview at OSTTRA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
