At a Glance
- Tasks: Engage with global customers, ensuring they maximise value from OSTTRA solutions.
- Company: Join OSTTRA, a leader in financial technology and post-trade innovation.
- Benefits: Health coverage, flexible time off, continuous learning, and family-friendly perks.
- Other info: Dynamic environment with opportunities for professional growth and mentorship.
- Why this job: Make a real impact in global financial markets while building strong relationships.
- Qualifications: 5+ years in customer advocacy, fluent in English and French, with financial market knowledge.
The predicted salary is between 60000 - 80000 £ per year.
In this London-based role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. You will manage a portfolio that includes global accounts, ensuring seamless post-sale engagement across international financial markets.
Your key responsibilities will include:
- Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic, global, and new customers, serving as their primary point of contact for relationship health, adoption, and post-sale success.
- Driving Adoption & Value: Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
- Strategic Account Growth: Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
- Customer Advocacy & Feedback: Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements on a global scale.
- Issue Resolution & Escalation: Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
- Product Expertise: Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
- Performance Monitoring: Utilize data and analytics to monitor customer health and usage patterns, identifying areas for intervention or growth.
What’s in it for you:
- Opportunity for Growth: Network across a wide range of London-based and international sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
- Dynamic Environment: Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
- Building Relationships: Forge strong customer relationships with key industry participants across major global financial hubs.
- Impactful Work: Directly contribute to the success of our global financial market infrastructure.
- Collaborative Culture: Join a supportive and innovative team dedicated to client success and continuous learning.
What We’re Looking For:
- Financial Market Knowledge: A sound understanding of financial markets, the post-trade ecosystem, and global market participants.
- Experience: Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services, preferably dealing with global accounts.
- Presentation Skills: Proven experience in running presentations for institutional clients.
- Language Fluency: Fluency in both English and French is required for this role. (Professional proficiency or fluency in Spanish or Italian is a strong plus).
- Exceptional Communication: Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships across cultures and regions.
- Client Services Orientation: Strong listening, critical thinking, analytical skills, and a high degree of empathy.
- Agility & Focus: An active team player who thrives in a fast-paced environment, with a demonstrated ability to dynamically reprioritize workflows while maintaining strong attention to detail.
- Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
- Time Management & Organization: Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
- Self-Motivated & Proactive: A driven individual who takes initiative and anticipates customer needs.
- Platform Familiarity (Preferred): Prior experience with or exposure to OSTTRA's platforms (such as Trade Manager, MarkitWire, or TradeServ) is considered a plus.
- Data Acumen (Preferred): Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is considered a plus.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some best-in-class benefits for families.
About OSTTRA: Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end-to-end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.
Customer Success and Relationship Manager (French Speaking) employer: OSTTRA
OSTTRA is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters professional growth and collaboration. With a strong focus on employee well-being, we provide comprehensive health benefits, generous time off, and continuous learning opportunities, ensuring our team members thrive both personally and professionally. Join us to make a meaningful impact in the global financial market while building lasting relationships with key industry players.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success and Relationship Manager (French Speaking)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand OSTTRA's platforms inside out, so you can speak confidently about how you can drive customer success and engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your presentation skills! Since this role involves running presentations for clients, it’s crucial to be articulate and engaging. Grab a friend or family member and run through your pitch – feedback is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Customer Success and Relationship Manager (French Speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success and Relationship Manager role. Highlight your experience in customer advocacy and engagement, especially with global accounts, to show us you’re the right fit!
Showcase Your Financial Market Knowledge:We want to see your understanding of financial markets and the post-trade ecosystem. Use specific examples from your past roles to demonstrate how you've navigated these areas successfully.
Highlight Your Language Skills:Since this role requires fluency in both English and French, make sure to mention your language skills prominently. If you have any additional languages, like Spanish or Italian, don’t forget to include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at OSTTRA!
How to prepare for a job interview at OSTTRA
✨Know Your Financial Markets
Brush up on your understanding of financial markets and the post-trade ecosystem. Be ready to discuss how these concepts relate to OSTTRA's solutions, as this will show your potential employer that you’re not just familiar with the industry but also passionate about it.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships with clients. Highlight specific instances where you drove adoption and value for customers, as this aligns perfectly with the role’s responsibilities.
✨Demonstrate Problem-Solving Abilities
Think of complex situations you've faced in previous roles and how you resolved them. Be ready to share these stories during the interview, as they’ll want to see your analytical skills and ability to propose effective solutions.
✨Practice Your Presentation Skills
Since you'll be running presentations for institutional clients, practice delivering a mock presentation. Focus on clarity and engagement, and be prepared to answer questions. This will help you feel more confident and demonstrate your communication prowess.
