Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with product queries and technical issues in a fast-paced environment.
- Company: Join BigDough Solutions, a leader in data and software solutions for financial markets.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Why this job: Gain hands-on experience and develop skills for a future career in finance or tech.
- Qualifications: Bachelor's degree and a proactive attitude; client-facing experience preferred.
- Other info: Dynamic team culture with opportunities for growth and innovation.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
The Team
BigDough Solutions provides an ecosystem of data and software solutions which increase the value of the interactions between institutional investors, broker/dealers, and research providers. Whether it is facilitating corporate access, roadshows, conferences, access to analysts, or the distribution of research, our CRM and Events applications connect all the stakeholders. Our comprehensive institutional investor contact and holdings data is relied upon daily by thousands of professionals across the capital markets industry for prospecting and for providing key insights to help better service their clients. We have a broad and diverse customer base including some of the world's largest financial institutions.
The Impact
We are seeking a junior Client Services Associate to join our dynamic and global Client Success team where you will provide application and technical support for our global client base. Client Success is a critical function within the business responsible for helping all clients with any inbound questions or issues. The team ensures a successful customer experience within our product ecosystem with a combination of technical skill and a hands-on approach to solving for the needs of our clients. The right candidate will be client-focused, have great communication and organizational skills, and be able to work independently to resolve client issues. Attention to detail, strong follow-through, and a curious problem-solving disposition are essential for success. This is a demanding fast-paced environment which requires holiday support on a rotational basis.
Whats In It For You
You will become a subject matter expert in the BigDough Solutions product suite managing a continual stream of client questions and requested training sessions. You will develop your relationship management skills and industry knowledge to help our clients maximize value from our market-leading data and software solutions. Early responsibility and exposure to different types of clients will prepare you for a senior role within the team or for other career opportunities within the company such as sales, product development, or product strategy.
Responsibilities
- Handle inbound emails and phone calls from our clients often requiring product walkthroughs, problem-solving, or internal escalations.
- Maintain professional communication with clients by email, phone, or virtual meetings.
- Assist with incident management for any product-wide incident impacting our clients.
- Case management using Salesforce as well as JIRA as our ticketing tool.
- Develop and maintain expertise in the BigDough Solutions product suite continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
- Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries.
- Document client interactions and share client intel and product feedback with internal stakeholders.
- Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects.
- Support product demonstrations for prospective clients.
Basic Required Qualifications
- Bachelor's degree in relevant field.
- A positive proactive attitude with the ability to work independently and collaboratively in teams.
- Goal and action orientated with ability to organize, multi-task, and prioritise in a fast-paced environment.
- Client Focused. Customer service and satisfaction are key priorities for the firm.
- Resourceful, committed, and able to problem-solve with limited direction.
- Excellent interpersonal, written, and verbal communication skills.
Preferred Qualifications
- Previous work experience in a client-facing role.
- Interest in financial markets, data, and technology.
- Strong awareness of client confidentiality and data protection risks.
Right to Work Requirements
This role is limited to persons with indefinite right to work in the United Kingdom.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energised for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones too with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards, small perks can make a big difference.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
Accommodation for Disability Applicants
If you need an accommodation during the application process due to a disability please send an email to: and your request will be forwarded to the appropriate person.
Client Service Associate- BigDough Solutions employer: OSTTRA
Contact Detail:
OSTTRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Associate- BigDough Solutions
✨Tip Number 1
Network like a pro! Reach out to current employees at BigDough Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Service Associate role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to client service and problem-solving. Think of examples from your past experiences that showcase your skills. We want to see how you handle real-life scenarios!
✨Tip Number 3
Show your enthusiasm for the financial markets and technology! Research BigDough Solutions and be ready to discuss how their products can benefit clients. This will demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BigDough Solutions.
We think you need these skills to ace Client Service Associate- BigDough Solutions
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Associate role. Highlight your relevant skills and experiences that align with what we’re looking for, especially in client communication and problem-solving.
Showcase Your Communication Skills: Since this role is all about client interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or provided support in a fast-paced environment. This will show us you have the right mindset for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OSTTRA
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with BigDough Solutions' product suite. Understand how their CRM and Events applications work, and be ready to discuss how these tools can enhance client interactions. This will show your genuine interest and help you stand out.
✨Demonstrate Your Client-Focused Mindset
Prepare examples from your past experiences where you've successfully resolved client issues or improved customer satisfaction. Highlight your communication skills and how you maintain professionalism in challenging situations. This is crucial for a role that revolves around client service.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've tackled complex problems independently. Be ready to explain your thought process and the steps you took to resolve the issue. This will demonstrate your resourcefulness and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.