At a Glance
- Tasks: Engage with customers to ensure they maximise value from OSTTRA solutions and drive account growth.
- Company: Join OSTTRA, a leader in financial technology with a rich heritage in post-trade innovation.
- Benefits: Enjoy health coverage, flexible time off, continuous learning, and family-friendly perks.
- Other info: Dynamic environment with opportunities for professional development and mentorship.
- Why this job: Make a real impact in global financial markets while building strong customer relationships.
- Qualifications: Fluency in French and English, with over 5 years in customer advocacy and financial market knowledge.
The predicted salary is between 60000 - 80000 £ per year.
In this London-based role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. You will manage a portfolio that includes global accounts, ensuring seamless post-sale engagement across international financial markets.
Your key responsibilities will include:
- Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic, global, and new customers, serving as their primary point of contact for relationship health, adoption, and post-sale success.
- Driving Adoption & Value: Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
- Strategic Account Growth: Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
- Customer Advocacy & Feedback: Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements on a global scale.
- Issue Resolution & Escalation: Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
- Product Expertise: Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
- Performance Monitoring: Utilize data and analytics to monitor customer health and usage patterns, identifying areas for intervention or growth.
What’s in it for you:
- Opportunity for Growth: Network across a wide range of London-based and international sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
- Dynamic Environment: Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
- Building Relationships: Forge strong customer relationships with key industry participants across major global financial hubs.
- Impactful Work: Directly contribute to the success of our global financial market infrastructure.
- Collaborative Culture: Join a supportive and innovative team dedicated to client success and continuous learning.
What We’re Looking For:
- Financial Market Knowledge: A sound understanding of financial markets, the post-trade ecosystem, and global market participants.
- Experience: Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services, preferably dealing with global accounts.
- Presentation Skills: Proven experience in running presentations for institutional clients.
- Language Fluency: Fluency in both English and French is required for this role. (Professional proficiency or fluency in Spanish or Italian is a strong plus).
- Exceptional Communication: Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships across cultures and regions.
- Client Services Orientation: Strong listening, critical thinking, analytical skills, and a high degree of empathy.
- Agility & Focus: An active team player who thrives in a fast-paced environment, with a demonstrated ability to dynamically reprioritize workflows while maintaining strong attention to detail.
- Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
- Time Management & Organization: Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
- Self-Motivated & Proactive: A driven individual who takes initiative and anticipates customer needs.
- Platform Familiarity (Preferred): Prior experience with or exposure to OSTTRA's platforms (such as Trade Manager, MarkitWire, or TradeServ) is considered a plus.
- Data Acumen (Preferred): Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is considered a plus.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some best-in-class benefits for families.
About OSTTRA: Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end-to-end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Customer Success and Relationship Manager (French Speaking) in London employer: OSTTRA Group
OSTTRA is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters professional growth and collaboration. With a strong focus on employee well-being, we provide comprehensive health benefits, generous time off, and continuous learning opportunities, ensuring our team members thrive both personally and professionally. Join us to make a meaningful impact in the global financial market while building lasting relationships with key industry players.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success and Relationship Manager (French Speaking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OSTTRA Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OSTTRA Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success and Relationship Manager (French Speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OSTTRA Group:Your cover letter is your chance to shine! Tell us why you want to work at OSTTRA Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OSTTRA Group!
How to prepare for a job interview at OSTTRA Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
