At a Glance
- Tasks: Provide tech support and troubleshoot issues for OSTTRA Group employees.
- Company: Join a dynamic global IT support team at OSTTRA Group.
- Benefits: Health coverage, generous time off, and continuous learning opportunities.
- Other info: Flexible shifts and family-friendly perks make this role exciting!
- Why this job: Kickstart your tech career with hands-on training and real-world impact.
- Qualifications: Bachelor’s degree in IT or related field; strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an enthusiastic, tech-savvy, and customer-oriented Graduate Trainee / Entry-Level Support Engineer to join our Global IT Support team. In this role, you will be the first point of contact for OSTTRA Group employees experiencing technical issues. You will receive hands‑on training to troubleshoot modern workplace technologies, manage IT infrastructure, and deliver world‑class technical support.
Key Responsibilities
- Omnichannel Support: Provide initial IT support via phone, email, chat, and in‑person. Learn to manage support tickets through our Self‑Service Portal.
- Troubleshooting: Assist in diagnosing and resolving basic technical issues related to laptops, productivity suites, and business applications.
- SLA & Queue Management: Learn to prioritize tasks and resolve user queries within agreed Service Level Agreement (SLA) timeframes.
- Escalation: Document issues accurately and provide smooth handovers to senior teams when advanced troubleshooting is required.
- Security & Compliance: Adhere to Information Security policies to ensure data protection and secure access controls.
- Knowledge Management: Contribute to the team’s technical knowledge base as you learn new internal tools.
Qualifications & Skills
- Education: Bachelor’s degree in IT, Computer Science, Electronics, or a related field.
- Technical Basics: Strong foundational knowledge of Windows 10/11; familiarity with Google Workspace, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Hardware & Mobility: Basic understanding of laptop hardware, printers, and mobile OS (iOS & Android).
- Soft Skills: Excellent verbal and written communication skills with a customer‑first attitude and a logical approach to problem‑solving.
- Agility: Ability to learn rapidly and adapt to a fast‑paced global corporate environment.
Preferred Qualifications
- Prior internship experience in a technical or customer‑facing role.
- Familiarity with ticketing tools like Jira or ServiceNow.
- Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL awareness.
Special Requirements
- Flexibility to work in shifts to support our global operations.
- Openness to occasional international travel if required.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with best‑in‑class benefits for families.
Entry Level Support Engineer employer: OSTTRA Group
OSTTRA Group is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where you can thrive as an Entry Level Support Engineer. With comprehensive training, generous time off, and a commitment to continuous learning, you'll have the opportunity to develop your technical skills while enjoying family-friendly benefits and a focus on health and wellness. Join us in a dynamic global environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level Support Engineer
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like OSTTRA Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like OSTTRA Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with OSTTRA Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like OSTTRA Group.
We think you need these skills to ace Entry Level Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for OSTTRA Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at OSTTRA Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
