Client Services Senior Associate (Trade Processing)

The Trade Processing Client Services team is the first line of contact for our clients to provide day-to-day operational client support of OSTTRA platforms that provide trade capture, trade processing, give up messaging, and credit management workflows. You will provide essential client support while collaborating closely with Commercial, Product, Technology, Sales, and Customer Success teams across the globe.

Responsibilities and Impact:

• Support a diverse and high-profile client base, including leading banks, hedge funds, asset managers, and fund administrators.
• Build trusted client relationships as the face of the global Client Services team through online engagements and face-to-face meetings.
• Act as an escalation point or a single point of contact for initiatives, services or projects from a Client Services perspective.
• Communicate incident status to clients, client enhancement requests to internal Product and Technology teams; coordinate across the global Client Services team to ensure consistent, positive client outcomes.
• Participate in various initiatives and projects through testing system enhancements, identifying and tracking issues, and collaborate across Product and Technology teams for successful delivery.
• Manage and resolve operational queries related to access management, trade message workflows, configuration change requests, and errors and exceptions.
• Conduct testing and troubleshooting; escalate complex and critical issues to Technology for deep-dive analysis.
• Deliver productive training and demonstrations to both new clients and team members, in person or through online communication tools.
• Provide onboarding and user acceptance testing support by configuring platforms for key trade capture and messaging workflows, and user access.

What we’re Looking For:

• Communication: Strong communication skills—you write, speak, and present clearly and effectively, with the ability to build and maintain client relationships and to work cross-functionally.
• Problem-Solving: Good listener, think critically, and can analyse information to solve problems. Ability to analyse data to identify trends and areas of improvement.
• Client Focus: Dedicated to providing a positive client experience and understand the impact of your actions on both internal and external partners.
• Organisational Agility: Can independently handle multiple tasks, manage priorities, and thrive in a fast-paced environment.
• Tech Literacy: Comfortable using basic software tools, including text editors and spreadsheet functions. Advanced spreadsheet skills or familiarity with the basics of how software is built (Software Development Lifecycle concepts) is preferred.
• English Fluency: Fluency in English is essential. Proficiency in another language is a plus.
• Industry Experience: Prior experience in the Financial Services industry and/or familiarity with financial markets, OTC derivatives, credit management, or post-trade processing is preferred.
• Cultivating Collaboration: Ability to foster a highly collaborative team culture through knowledge sharing, mentoring team members, and navigating interactions with other departments and key stakeholders.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: OSTTRA has perks for your partners and little ones, too, with some best-in-class benefits for families.

About OSTTRA: Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.