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- Tasks: Boost sales by converting enquiries and building strong customer relationships.
- Company: Join Ostermann UK, a leading wholesaler of carpentry supplies with a vibrant team across Europe.
- Benefits: Enjoy 30 days' holiday, performance-based salary, and exciting staff events.
- Why this job: Be part of an innovative company where your ideas matter and customer service shines.
- Qualifications: Friendly, confident, and eager to learn; experience with SAP ERP is a plus.
- Other info: Work in a dynamic environment with flat hierarchies and regular feedback.
The predicted salary is between 24000 - 36000 £ per year.
Ostermann UK is a wholly owned subsidiary of Rudolf Ostermann GmbH, with headquarters in Bocholt (Germany). We are an internationally active wholesaler of carpentry supplies and a specialist in the trade of furniture edgings and fittings throughout Europe. With over 500 colleagues at 12 European locations, we work every day to support our customers in their success with our products and services. From our Droitwich warehouse, we deliver Europe's largest immediately available edging range in 24 hours, in quantities starting from just 1 metre. For anyone interested, there is also the option of collecting items ordered over the telephone. An attractive showroom based in Droitwich displays the variety and scope of the OSTERMANN edging range.
Your tasks:
- Sales - to increase sales through the conversion of incoming phone and email sales enquiries
- Outbound - qualifying new customers as well as contacting old customers. Small outbound campaigns to help generate business
- Enquiries - to complete quotation enquiries and return in the agreed timescale, ensuring good communication throughout the process
- Customer Service - Working with existing and new customers to deliver first-class service, building strong and sustainable relationships
- Knowledge - to develop a good understanding of product and processes. Offering advice and support to provide best solution to customer requirements
- Order processing - Input and scheduling of sales orders via SAP ERP and CRM software
- Back Office support - Give excellent and timely support to external sales team
Your profile:
- Having a friendly and engaging personality
- Comfortable working with a range of different people
- Should have a confident manner
- Excellent Telephone Manner
- Able to work as a part of a sales team
- Be able to demonstrate excellent Customer Service
- Confident in using a variety of IT packages
- Willing and open to learn
- It would be also advantageous to have a working knowledge of SAP ERP and CRM, as well as a knowledge of the UK woodworking industry.
We offer:
- An interesting and varied job with room to develop your own ideas in an innovative and successful company
- Performance-oriented salary
- Flat hierarchies and communication at eye level
- Intensive training in our product range and regular feedback meetings
- 30 days' holiday
- Further benefits: numerous staff events, health promotion, attractive social benefits, hot drinks - with us you benefit from numerous extras.
Contact:
Ostermann UK Ltd
Unit 104 Pointon Way
WR9 0LW Droitwich
United Kingdom
Stephen Parsons
Branch Manager
T: +44 (0)1905 793 550
Visit our career page: ostermann.eu/en_GB/page/career
Contact Detail:
Ostermann UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Droitwich
✨Tip Number 1
Familiarise yourself with the UK woodworking industry. Understanding the products and services offered by Ostermann will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner. Since the role involves a lot of phone communication, rehearse how you would handle different customer scenarios to ensure you come across as friendly and confident.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Brush up on your SAP ERP and CRM skills. If you have experience with these systems, be prepared to discuss it; if not, consider taking a quick online course to get familiar with their functionalities.
We think you need these skills to ace Sales Advisor in Droitwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you successfully converted enquiries into sales or built strong customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly personality and excellent telephone manner. Mention your willingness to learn and adapt, as well as any knowledge of SAP ERP and CRM systems, which would be advantageous for the role.
Showcase Your Knowledge: Demonstrate your understanding of the UK woodworking industry in your application. This could include mentioning any relevant experience or knowledge about carpentry supplies and furniture fittings.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Ostermann UK Ltd
✨Show Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully converted enquiries into sales. Be ready to share specific examples that highlight your ability to engage with customers and close deals.
✨Demonstrate Customer Service Excellence
Since the role emphasises customer service, think of instances where you've gone above and beyond for a customer. Highlight your friendly personality and how it helps in building strong relationships.
✨Familiarise Yourself with the Product Range
Research Ostermann's products and services before the interview. Understanding their offerings will allow you to speak confidently about how you can meet customer needs and provide tailored solutions.
✨Be Ready for IT Questions
As the role involves using SAP ERP and CRM software, be prepared to discuss your experience with these systems or similar IT packages. If you're not familiar, express your willingness to learn and adapt quickly.
