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- Tasks: Boost sales by converting enquiries and building strong customer relationships.
- Company: Join Ostermann UK, a leading wholesaler of carpentry supplies with a vibrant team across Europe.
- Benefits: Enjoy 30 days' holiday, performance-based salary, and exciting staff events.
- Why this job: Be part of an innovative company where your ideas matter and customer service shines.
- Qualifications: Friendly, confident, and eager to learn; experience with SAP ERP is a plus.
- Other info: Work in a supportive environment with flat hierarchies and regular feedback.
The predicted salary is between 24000 - 36000 £ per year.
Ostermann UK is a wholly owned subsidiary of Rudolf Ostermann GmbH, with headquarters in Bocholt (Germany). We are an internationally active wholesaler of carpentry supplies and a specialist in the trade of furniture edgings and fittings throughout Europe. With over 500 colleagues at 12 European locations, we work every day to support our customers in their success with our products and services. From our Droitwich warehouse, we deliver Europe's largest immediately available edging range in 24 hours, in quantities starting from just 1 metre. For anyone interested, there is also the option of collecting items ordered over the telephone. An attractive showroom based in Droitwich displays the variety and scope of the OSTERMANN edging range.
Your tasks:
- Sales - to increase sales through the conversion of incoming phone and email sales enquiries
- Outbound - qualifying new customers as well as contacting old customers. Small outbound campaigns to help generate business
- Enquiries - to complete quotation enquiries and return in the agreed timescale, ensuring good communication throughout the process
- Customer Service - Working with existing and new customers to deliver first-class service, building strong and sustainable relationships
- Knowledge - to develop a good understanding of product and processes. Offering advice and support to provide best solution to customer requirements
- Order processing - Input and scheduling of sales orders via SAP ERP and CRM software
- Back Office support - Give excellent and timely support to external sales team
Your profile:
- Having a friendly and engaging personality
- Comfortable working with a range of different people
- Should have a confident manner
- Excellent Telephone Manner
- Able to work as a part of a sales team
- Be able to demonstrate excellent Customer Service
- Confident in using a variety of IT packages
- Willing and open to learn
- It would be also advantageous to have a working knowledge of SAP ERP and CRM, as well as a knowledge of the UK woodworking industry.
We offer:
- An interesting and varied job with room to develop your own ideas in an innovative and successful company
- Performance-oriented salary
- Flat hierarchies and communication at eye level
- Intensive training in our product range and regular feedback meetings
- 30 days' holiday
- Further benefits: numerous staff events, health promotion, attractive social benefits, hot drinks - with us you benefit from numerous extras.
Contact:
Ostermann UK Ltd
Unit 104 Pointon Way
WR9 0LW Droitwich
United Kingdom
Stephen Parsons
Branch Manager
T: +44 (0)1905 793 550
Visit our career page: ostermann.eu/en_GB/page/career
Sales Advisor in Droitwich employer: Ostermann UK Ltd
Contact Detail:
Ostermann UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Droitwich
✨Tip Number 1
Familiarise yourself with the UK woodworking industry. Understanding the products and services offered by Ostermann will help you engage more effectively with customers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your telephone manner. Since this role involves a lot of phone communication, rehearse how to sound friendly and professional. Consider role-playing with a friend to build your confidence.
✨Tip Number 3
Get comfortable with SAP ERP and CRM software. If you have access to similar systems, take some time to learn their functionalities. This will show your willingness to adapt and learn quickly in the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Sales Advisor in Droitwich
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in sales and customer service. Use bullet points for clarity and include specific achievements that demonstrate your ability to increase sales and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the woodworking industry and how your skills can contribute to Ostermann UK's success. Be sure to convey your friendly personality and excellent telephone manner.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Ostermann UK Ltd
✨Show Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully converted enquiries into sales. Be ready to share specific examples that highlight your ability to engage with customers and close deals.
✨Demonstrate Customer Service Excellence
Since the role involves a strong focus on customer service, think of instances where you've gone above and beyond for a customer. Highlight your friendly and engaging personality, as well as your ability to build sustainable relationships.
✨Familiarise Yourself with the Product Range
Take some time to research Ostermann's products, especially their edging range. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the company and its offerings.
✨Be Ready to Discuss IT Proficiency
As the role requires using SAP ERP and CRM software, be prepared to talk about your experience with these systems or similar ones. If you're not familiar with them, express your willingness to learn and adapt quickly.
