Warehouse Associate

The main function of the warehouse operative is to be responsible for fulfilling orders, checking loan kits, and managing the goods inward and goods outbound processes. It will be the responsibility of the warehouse operative to ensure the tasks are completed with high quality and efficiency. The warehouse operative will also be responsible for performing audits and ensuring the warehouse is run in an orderly fashion.

Responsibilities:

• Processing orders from the ERP
• Receiving in orders from suppliers and vendors
• Picking items from the warehouse to fulfil orders
• Processing of loan kit requests
• Assembly, packing of and despatch of kits to appropriate hospitals with correct documentation
• Inspection of incoming kits
• Proper documentation handling – Scanning, Filing, Digital attachments
• Reduce waste in warehouse processes (physical and procedural)
• Support quality assurance and regulatory compliance
• Inspect incoming medical devices and components for compliance with specifications and regulatory standards (e.g., ISO 13485, FDA 21 CFR Part 820).
• Document non-conformances and assist in root cause investigations and CAPA (Corrective and Preventive Actions).
• Maintain accurate QC records, batch documentation, and inspection logs.
• Perform routine audits on warehouse and production areas to ensure compliance with SOPs and Good Manufacturing Practices (GMP).
• Assist with calibration and maintenance of inspection equipment.
• Lead by example
• Drive self engagement
• Ongoing training on product lines
• Support sales staff inquiries
• Assist the leadership team in new rollouts
• Resolve issues that may arise from customer service regarding usage
• Liaising with sales reps on surgery case usage
• Cross functional training in other departments (Cust Svc, QARA, Sales, Finance…)
• Professional telephonic communication
• Monitoring of personal inbox
• Any other relevant, reasonable ad hoc duties that may be requested.

Essential:

• Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.
• Must be IT literate and efficient in an administrative environment.
• Ability to work on their own initiative, prioritising and organising workload.
• Problem solving skills and a great telephone manner are also vital to this role.
• Demonstration of evidence of involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement.
• Active involvement in team engagement.
• Meticulous attention to detail and accuracy in work.
• Computer literacy – able to utilise a range of Microsoft Office applications and other appropriate company systems when required (including MS Word, Outlook, Excel).
• High level of written and verbal communication skills.
• Proactive approach and ability to work independently and as part of a small but dynamic team.
• Highly organised and able to prioritise own workload.
• Excellent administrative skills.
• Flexibility - must be able to deal with different levels of workload.
• Good team player.

Highly Desirable:

• Office Environment experience working in a professional office environment.
• Medical Device Industry - Experience within the industry dealing with sterile and non-sterile implantable medical devices.
• Proven excellent communication skills.
• A levels or higher (or equivalent).

Competencies:

• Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately.
• Relationship Builder – Builds and maintains relationships within the team and across the wider organisation.
• Excellent communication skills.
• Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately.
• Strong internal drive and motivation to make a difference and add value to an organisation.

This Job description is not exhaustive but outlines the main requirements.