Operations Analyst
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Operations Analyst

Full-Time 24000 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join OSSO Energy as an Operations Analyst to optimize gas supply operations and enhance customer service.
  • Company: OSSO Energy is a fast-growing UK commercial gas supplier focused on tech-led services.
  • Benefits: Enjoy a competitive salary, flexible workdays, and the chance to work in vibrant Central London.
  • Why this job: Be part of a dynamic team transforming the gas energy sector with innovative solutions and automation.
  • Qualifications: 3-5 years experience in operations analysis, strong data skills, and a relevant degree preferred.
  • Other info: This role involves occasional travel and offers a chance to make a real impact in the industry.

The predicted salary is between 24000 - 28000 £ per year.

Join the OSSO Energy London Team!

OSSO Energy is a UK-based commercial gas supplier and shipper. We provide a tech-led, bespoke service to businesses and other non-domestic entities. At OSSO Energy, we pride ourselves on delivering the best prices possible for our customers which is why we are one of the fastest growing gas supply companies in the UK. We aim to deliver a 5-star experience to our customers and each one of our dedicated staff members are on hand to make sure we do the hard work so you can get on with running your business.

Job Title: Operations Analyst

Must have 3 years of experience as an Operations or Support Analyst in UK non-domestic natural gas supply and so have experience of some of Xoserve, GES, Switchstream, Smart, Gemini, CSS and DCC.

Location: 3-4 days a week attendance at Central London head office.

Department: Operations

Reporting To: Operations Manager

Start Date: ASAP

Salary Range: £30-£35k

Job Summary:

Are you passionate about increasing efficiency and streamlining operations in the gas energy sector? Are you eager to transform operations using state-of-the-art software and automation tools? An exceptionally talented Operations Analyst with specific experience in the gas energy industry is what OSSO Energy is searching for. Assuming this position, you will be essential in optimising our processes, guaranteeing adherence to legal requirements, and bolstering our dedication to providing outstanding customer service. Your proficiency with automation and software will be essential to accomplishing these objectives.

Key Responsibilities:

Data Analysis and Reporting:

  • Collect, analyse, and interpret data related to gas supply chain operations.
  • Develop and maintain operational reports and dashboards to monitor performance metrics.
  • Identify trends, variances, and areas for improvement in operations.
  • Identify and analyse data issues, then develop and implement solutions to ensure data integrity and operational efficiency.

Process Improvement:

  • Conduct thorough analyses of existing processes and workflows.
  • Create streamlined and automated data-related operations, such as the creation of user interfaces that connect with these systems, by utilising automation tools, APIs, and AI.
  • Recommend and implement process improvements to enhance efficiency and reduce costs.
  • Collaborate with cross-functional teams to streamline operations and improve service delivery.

Performance Monitoring:

  • Monitor key performance indicators (KPIs) to ensure alignment with operational goals.
  • Provide regular updates and reports to management on operational performance.
  • Develop and maintain operational models to forecast and plan for demand.

Risk Management:

  • Identify potential operational risks and develop mitigation strategies.
  • Ensure compliance with industry regulations and safety standards.
  • Conduct risk assessments and recommend corrective actions.

Project Management:

  • Support operational projects from inception to completion.
  • Coordinate with internal and external stakeholders to ensure timely project delivery.
  • Prepare project documentation, including plans, timelines, and status reports.

Customer Service:

  • This is a partly customer facing role, liaising between customers and our account management team to address and resolve operational issues.
  • Develop and implement strategies to improve customer satisfaction.
  • Analyse customer feedback and incorporate it into operational improvements.

Desired Qualifications:

  • 3-5 years of experience as an Operations Analyst or in a similar role in commercial gas supply.
  • Strong proficiency in data analysis tools (e.g., Excel, SQL) and experience with business intelligence software (e.g., Tableau, Power BI).
  • Bachelor’s degree in business administration, Operations Management, or a related field preferred.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Project management experience is a plus.
  • Familiarity with regulatory requirements and industry standards related to gas supply is preferred.

Working Conditions:

· 3-4 days a week in Central London head office.

  • May require occasional travel to meet with stakeholders or attend industry conferences.
  • International Travel maybe required – Valid Passport is Required.

Application Process:

Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to by response to this advert or to by 6th January 2025.

Equal Opportunity Employer:

All eligible candidates are encouraged to apply to OSSO Energy, an equal opportunity company, regardless of their age, gender, sexual orientation, religion or belief, or race.

Industry

  • Natural Gas Distribution

Employment Type

· Full-time

Operations Analyst employer: OSSO Energy

At OSSO Energy, we foster a dynamic and inclusive work culture that prioritizes employee growth and development. Our Central London office offers a vibrant environment where you can collaborate with talented professionals while enjoying the benefits of a tech-led approach to the gas supply industry. With opportunities for continuous learning and a commitment to delivering exceptional customer service, joining our team as an Operations Analyst means being part of a fast-growing company dedicated to innovation and excellence.
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Contact Detail:

OSSO Energy Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operations Analyst

✨Tip Number 1

Make sure to familiarize yourself with the specific software and tools mentioned in the job description, such as Xoserve, GES, and Smart. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.

✨Tip Number 2

Network within the gas energy sector by attending industry events or joining relevant online forums. Building connections can provide you with insights into the company culture at OSSO Energy and may even lead to referrals.

✨Tip Number 3

Prepare to discuss your previous experiences in process improvement and data analysis during the interview. Be ready to share specific examples of how you've successfully streamlined operations or enhanced efficiency in past roles.

✨Tip Number 4

Since this role involves customer interaction, think about how you can demonstrate your customer service skills. Prepare anecdotes that showcase your ability to resolve issues and improve customer satisfaction, as this will resonate well with OSSO Energy's values.

We think you need these skills to ace Operations Analyst

Data Analysis
Excel
SQL
Business Intelligence Software (e.g., Tableau, Power BI)
Process Improvement
Automation Tools
APIs
AI Integration
Performance Monitoring
Key Performance Indicators (KPIs)
Risk Management
Compliance with Industry Regulations
Project Management
Customer Service Skills
Interpersonal Skills
Attention to Detail
Problem-Solving Skills
Ability to Work Independently and in a Team

Some tips for your application 🫡

Tailor Your Cover Letter: Make sure to customize your cover letter specifically for the Operations Analyst position at OSSO Energy. Highlight your experience in the gas energy sector and mention any relevant tools like Xoserve, GES, or Smart that you have worked with.

Showcase Your Data Skills: In your CV, emphasize your proficiency in data analysis tools such as Excel and SQL. Provide examples of how you've used these tools to improve operational efficiency or solve problems in previous roles.

Highlight Process Improvement Experience: Discuss any past experiences where you successfully implemented process improvements or automation solutions. This is crucial for the role, so be specific about the outcomes and benefits of your initiatives.

Demonstrate Customer Service Orientation: Since this role involves liaising with customers, include examples of how you've enhanced customer satisfaction in previous positions. Mention any strategies you developed based on customer feedback.

How to prepare for a job interview at OSSO Energy

✨Showcase Your Industry Knowledge

Make sure to demonstrate your understanding of the gas energy sector and the specific tools mentioned in the job description, such as Xoserve and Gemini. Discuss any relevant experiences you've had that relate directly to these systems.

✨Highlight Data Analysis Skills

Prepare to discuss your proficiency with data analysis tools like Excel and SQL. Be ready to provide examples of how you've used these tools to improve operational efficiency or solve problems in previous roles.

✨Emphasize Process Improvement Experience

Share specific instances where you've successfully streamlined processes or implemented automation tools. This will show your potential employer that you can contribute to their goal of enhancing operational efficiency.

✨Prepare for Customer Service Scenarios

Since this role involves liaising with customers, think of examples where you've resolved customer issues or improved customer satisfaction. Highlight your communication skills and ability to work collaboratively with teams.

Operations Analyst
OSSO Energy
Apply now
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