At a Glance
- Tasks: Be the friendly face of our surgery, managing patient enquiries and supporting our healthcare team.
- Company: Join Ossett Surgery, a vibrant practice dedicated to excellent patient care.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Other info: Join a passionate team caring for 22,000 patients in a friendly community.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths; experience in a General Practice is a plus.
The predicted salary is between 24000 - 36000 £ per year.
As a Receptionist-Administrator at Ossett Surgery, you will be the welcoming face of our practice and a vital part of our patient experience. You will handle front of house enquiries, manage appointments, support clinicians with essential administrative tasks, and help keep our busy surgery running smoothly. This role is ideal for someone who thrives in a people-focused environment, enjoys working as part of a team, and takes pride in delivering excellent service to our community.
Main duties of the job
- The ideal candidate will have experience working in a General Practice setting and be comfortable working on a rota to:
- Handle inbound and outbound calls
- Welcome patients at reception
- Resolve patient queries
- Complete routine administrative tasks
Depending on your skills, you may also support back-office functions such as document workflow, recalls, referrals, and prescription processing. Refresher training will be provided if needed.
You will bring strong administrative and communication skills, along with a caring, solution-focused approach to patient needs. The ability to stay calm under pressure, use initiative to manage outstanding tasks, and support the team is essential. Flexibility to cover colleagues' annual leave and sickness is highly desirable.
About us
Join a passionate and dedicated team at Ossett Surgery, a large, friendly practice at the heart of Ossett. We care for 22,000 patients and are committed to delivering top-tier patient care through innovation and collaboration with our patients, PCN, and external services. Our team consists of 6 GP Partners, Salaried GPs, ANPs, Nurses, Nursing Associates, HCAs, and a robust Managerial and Administrative staff. We pride ourselves on our successful merger four years ago, and our team continues to work tirelessly to provide the best care for our patients.
Key Responsibilities:
- Collectively support with the team's day-to-day workload and the associated functions, supporting mainly at the reception desk, the back office and comms room.
- Completing the delegated admin tasks including contacting patients, arranging appointments and communications while maintaining clear documentation within the patient record.
- The role includes shared responsibility answering the telephones, booking appointments & answering queries, care navigating and sign posting appropriately.
- The role includes shared responsibility of manning the reception desk, answering general queries, supporting with basic prescription requests and receiving samples & information from patients.
- There is the expectation that all staff will sensitively attempt to resolve low level complaints with where appropriate, diffusing situations and remaining professional during heated discussions.
- There is the express expectation of self-management regarding problem solving, workload, and time priorities.
- Effective communication with both patients and staff is essential, ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way.
- Excellent customer service skills with the ability to handle difficult situations professionally.
- To be responsible for ordering patient transport when required and maintaining a clear record in line with Practice policy.
- Undertaking wide-ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, tag and marrying, filing, processing temporary residents, managing reminders and recalls, etc.
- Always maintaining absolute confidentiality and being aware of all Information Governance and Data Protection regulations.
Person Specification
Qualifications
- Essential: GCSE grade A to C in English and Maths
- Desirable: Qualified in Phlebotomy, ECDL Qualification or SystmOne experience
Experience
- Essential: Previous experience working in a General Practice environment, Ability to work on a rota pattern, Call handling competence in managing inbound and outbound calls, Experience in welcoming patients, resolving queries, and providing front-desk support, Strong administrative skills, including completing tasks accurately, Effective communication skills with a caring, solution-focus, Ability to remain calm under pressure, Ability to handle challenging situations professionally.
- Desirable: Familiarity with back-office functions such as Document workflow, Recalls, Referrals, Prescription processing, Willingness to undertake refresher training if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Ossett Surgery
Address: Ossett Health Village, Ossett, Wakefield WF5 8DF
Receptionist / Administrator in Wakefield employer: Ossett Surgery
Ossett Surgery is an exceptional employer, offering a supportive and collaborative work environment where every team member plays a crucial role in delivering outstanding patient care. With a commitment to employee development, we provide opportunities for growth through training and a culture that values teamwork and innovation, all within the welcoming community of Ossett Health Village.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Wakefield
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Ossett Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Ossett Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Ossett Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist / Administrator in Wakefield
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Ossett Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Ossett Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Ossett Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Ossett Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Ossett Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Ossett Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
