Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the store operations and create an amazing shopping experience for customers.
- Company: Join a major national retailer in a prestigious department store setting.
- Benefits: Enjoy competitive salary, commission, staff discounts, and profit-sharing bonuses.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Self-motivated, people-focused, and results-driven with strong organisational skills.
- Other info: Embrace a challenge and thrive in a fast-paced retail environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity exists to join a major national retailer as a Store Manager in their Concession within a prestigious department store. Our client is seeking a dedicated and customer-focused individual who is passionate about delivering an exceptional purchase experience. If you take pride in creating a welcoming, visually appealing store environment and thrive on ensuring customer satisfaction, we’d love to hear from you!
The Responsibilities
- Overall management of end-to-end operations within the concessions showroom
- Ensuring the showroom always provides an outstanding experience for customers
- Delivering outstanding service to all customers – surpassing their expectations and following up immediately
- Driving sales to meet and exceed your personal sales targets
- Handling customer complaints in sometimes difficult situations
- Managing resources, ensuring the showroom is able to meet customer demand across the working week
- Ensuring the highest standard of showroom and merchandise presentation
- Building the brand within the area by building relationships within the host store
- Building a strong relationship with colleagues and management of local company store
- Communicating and building relationships with your department store floor manager
- Accurately calculating, planning, and estimating products for customer orders
- Constantly looking for ways to continuously improve service for customers, colleagues and the wider business
- Regularly using company technology to input customer order details accurately and to a high standard
- Complying with all Health, Safety and Security requirements
The Package
- Competitive salary and commission scheme
- Range of benefits including staff discounts, share of profit bonus scheme and more
The right candidate will be:
- Naturally self-motivated, results driven and able to lead by example
- People-focused
- Confident in their ability and will view 100% of target as the minimum requirement
- Always seeking ways to improve things for both customer and colleagues
- Comfortable in their own company and able to thrive in stand-alone positions – this is a challenge and one you know you’ll succeed in!
- Able to build strong relationships with colleagues across the business with ease and know where to turn for support
- Seeking to smash sales targets at every turn while ensuring the customer gets the best service when visiting your concession
- Exceptionally well organised with an understanding of how to run an efficient and effective showroom operation, using the right tools to help you calculate, plan and estimate, so that the customer has all the information they need to make an informed decision
- Capable of good judgement - you don’t shy away from difficult conversations and manage them with charm, dealing with challenges but ensuring the best outcome
- ‘Tech Savvy’ and able to use Store systems to your advantage
- Flexible and keen to do what is best for the showroom, scheduling work effectively so no customer is left behind
Store Manager (Retail) employer: OSS
Contact Detail:
OSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service techniques. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to delivering an exceptional purchase experience.
✨Tip Number 2
Network with current or former employees of the department store where you'll be working. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed a team or improved customer satisfaction in previous roles. Being able to share these stories will showcase your leadership skills and customer-focused mindset.
✨Tip Number 4
Demonstrate your tech-savviness by researching the store systems used in retail management. Showing that you're comfortable with technology will reassure employers that you can efficiently handle operations and customer orders.
We think you need these skills to ace Store Manager (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and sales. Use specific examples that demonstrate your ability to lead a team and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer satisfaction. Mention how your skills align with the responsibilities of the Store Manager role and express your enthusiasm for creating a welcoming store environment.
Highlight Key Skills: In your application, emphasise skills such as leadership, problem-solving, and relationship-building. Provide examples of how you've successfully managed customer complaints or improved service in previous roles.
Showcase Your Tech Savviness: Mention any experience you have with retail technology or systems. Highlight how you’ve used technology to enhance customer experiences or streamline operations in past positions.
How to prepare for a job interview at OSS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Store Manager, you'll need to lead by example. Prepare to discuss your leadership style and provide examples of how you've motivated a team or handled difficult situations effectively.
✨Know the Brand Inside Out
Research the retailer and understand their values, products, and target audience. This knowledge will help you align your answers with the company's goals and show that you're genuinely interested in the role.
✨Prepare for Sales-Related Questions
Be ready to discuss your sales achievements and strategies. Think of ways you've successfully driven sales in previous positions and how you plan to exceed targets in this new role.
