At a Glance
- Tasks: Provide top-notch customer service and advice on flooring products.
- Company: Join a leading flooring specialist that values teamwork and continuous improvement.
- Benefits: Enjoy hybrid working, potential bonuses, and a supportive team culture.
- Other info: Work 40 hours a week with flexible remote options after training.
- Why this job: Be part of a family-like environment where every interaction matters and customers are prioritised.
- Qualifications: Customer service experience preferred; excellent communication and time management skills required.
The predicted salary is between 28800 - 43200 £ per year.
Customer Experience Advisor (Hybrid)
Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand their team.
As a Customer Experience Advisor, you will provide best in class customer service to all customers you contact. This is a truly varied role, where you have the opportunity to provide customers with advice on great products over the phone, that help them make the best choices. You will be directing customers, supporting the fantastic store teams and scheduling in-home sales visits.
There is opportunity to earn an additional £100 pm bonus also.
Responsibilities
- Make the most out of every customer interaction
- Organising samples and chasing leads
- Engage with customers via all communication channels
- Book and effectively schedule in‑home sales appointments enabling our mobile showrooms team to provide a best‑in‑class service in their home.
- Support with complaint handling
- Support our customers by offering pro‑active advice when looking to purchase new flooring
- Identify and elevate any issues which impact the customer experience so we can continually improve the service we deliver
- Work closely with Stores and your peers to deliver a smooth, simple and easy customer experience
- Analyse customer data and trends to identify opportunities for process improvements
About You
You are passionate about what you do and know exactly how to put the customer at the heart of any decision you make. You have an eye for detail and are good with data. You communicate with excellence – offering a bit of charm to every interaction. You recognise that every interaction counts and are able to build rapport with ease, regardless of the length of the call. You are always looking for ways to surprise and delight customers you interact with and have a "no customer left behind" attitude. You are used to managing your own time and never miss a target. You are always one step ahead and look for ways to improve the way they do things, setting a high bar at every turn. You thrive on a busy schedule and think fast on your feet – ensuring your work is accurately executed. You are IT savvy. You understand how your role helps customers to make a house a home and work closely with your peers and customers to achieve that.
Qualifications
- Customer service experience – contact centre environment is preferable but not essential.
- Fantastic communication skills both written and verbal.
- An ability to manage your time and deliver in a remote/hybrid working environment.
Opening hours are Mon - Sat 9am - 7pm and Sun 10am - 5pm.
40 hours pw. 5 days out of 7pw. Including Bank Holidays. You will work one weekend day every week.
3 days office based, 2 days at home. (After initial training)
Customer Experience Adviser (Hybrid) employer: OSS
As a leading flooring specialist, our client prides itself on creating a supportive and collaborative work environment where every team member is valued. With a strong focus on employee growth and development, they offer opportunities for bonuses and continuous improvement in customer service. The hybrid working model allows for flexibility, making it an ideal workplace for those seeking a balance between professional and personal life while contributing to a family-oriented culture that prioritises exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Adviser (Hybrid)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the flooring options they offer will help you engage with customers more effectively and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be interacting with customers directly, being able to convey information clearly and charmingly is crucial for building rapport.
✨Tip Number 3
Showcase your ability to handle customer complaints gracefully. Think of examples from your past experiences where you turned a negative situation into a positive outcome, as this will highlight your problem-solving skills.
✨Tip Number 4
Demonstrate your time management skills by discussing how you prioritise tasks in a busy environment. This role requires juggling multiple responsibilities, so showing that you can stay organised will set you apart.
We think you need these skills to ace Customer Experience Adviser (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your communication skills and any achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for joining a team that values its people.
Highlight Your IT Skills:Since the role requires being IT savvy, mention any relevant software or tools you are familiar with. This could include CRM systems, data analysis tools, or any other technology that supports customer interactions.
Showcase Your Problem-Solving Abilities:In your application, provide examples of how you've effectively handled complaints or resolved issues in previous roles. This will demonstrate your proactive approach and ability to improve customer experiences.
How to prepare for a job interview at OSS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Your Communication Skills
Since the role requires fantastic communication skills, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to build rapport and handle various situations.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss how you've effectively handled complaints or difficult situations in the past. The company values a proactive approach, so be ready to share how you identified issues and implemented solutions to improve customer experiences.
✨Familiarise Yourself with the Company’s Products
Research the flooring products offered by the company and understand their unique selling points. Being knowledgeable about their offerings will not only impress your interviewers but also demonstrate your commitment to helping customers make informed choices.
