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- Tasks: Drive the commercial success of our ecommerce site and optimise customer journeys.
- Company: Join a British heritage brand in a creative and collaborative environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a beautiful parkland setting with a passionate team.
- Why this job: Make a real impact on our online presence and customer experience.
- Qualifications: 4-5 years of ecommerce experience with platforms like Shopify and strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
We are a founder led and owned British heritage leather goods and accessories brand. Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead.
This role owns the day-to-day commercial performance of our ecommerce website. You are accountable for trading performance, conversion, product performance and on-site execution. This is a hands-on role, focused on active trading, continuous optimisation, and turning insight into measurable revenue and profit growth.
Office hours: Monday - Friday (37.5 hours per week or as necessitates this senior role)
- 4-5 years’ experience using platforms such as Shopify, Centra & CRO, testing and merchandising tools such as AB Tasty, Nosto, Depict etc
- Obsessed with the customer journey, funnel performance and removing friction
- Confident making decisions based on data, not just opinion
- Confident working with large datasets and performance reports
- Experience trading an ecommerce website end-to-end, in full price retail, fashion or lifestyle
- Own daily, weekly and monthly ecommerce trading performance
- Own and execute the ecommerce trading calendar including product launches, campaigns, peak periods and promotions
- Trade the site in line with stock availability, margin targets and commercial priorities
- Analyse funnels, drop-offs, paths to purchase and device performance
- Identify and prioritise CRO opportunities across PLPs, PDPs, navigation, checkout and content
- Work with Technology and UX partners to scope, prioritise and deliver tests and improvements
- Own product merchandising rules, sorting logic and promotional application
- Ensure product data integrity across pricing, promotions, attributes and availability
- Analyse product and category performance including full-price vs off-price, sell-through and returns
- Monitor and analyse website performance metrics and customer behaviour
- Own ecommerce dashboards and reporting, ensuring accuracy and relevance
- Produce weekly performance summaries highlighting what’s working, what isn’t, and what action is being taken
- Support forecasting, planning and post-event analysis with robust data
- Act as the ecommerce performance voice across the business
- Work closely with Merchandising, Marketing and Technology teams
- Ensure ecommerce priorities are clearly defined and aligned across departments
- Support campaign planning and launches with insight and post-launch evaluation
A sustained improvement in core funnel metrics that materially increases conversion, revenue per session and delivers profitable growth through disciplined trading and CRO execution.
Product performance metrics, including known opportunities across full-price vs off-price and Men’s category mix.
Trading calendar execution.
ECommerce Manager Digital Trading employer: OSPREY LONDON
Contact Detail:
OSPREY LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Manager Digital Trading
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to eCommerce and data analysis. Be ready to discuss your experience with platforms like Shopify and how you've optimised trading performance in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace ECommerce Manager Digital Trading
Some tips for your application 🫡
Show Your Passion for ECommerce: Let us see your enthusiasm for eCommerce in your application! Share specific examples of how you've improved trading performance or optimised customer journeys in previous roles. We love candidates who are genuinely excited about the industry.
Be Data-Driven: Since this role is all about making decisions based on data, make sure to highlight your experience with analytics tools and large datasets. Tell us how you've used data to drive results in your past positions – we want to know how you turn insights into action!
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect the specific skills and experiences mentioned in the job description. Show us that you understand what we’re looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at OSPREY LONDON
✨Know Your Numbers
Make sure you’re familiar with key performance metrics related to eCommerce, such as conversion rates, average order value, and customer acquisition costs. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Trading Experience
Prepare specific examples of how you've managed eCommerce trading calendars, product launches, and promotional campaigns. Highlight any successes you've had in optimising product performance and driving revenue growth.
✨Understand the Customer Journey
Demonstrate your obsession with the customer journey by discussing how you've identified and removed friction points in the buying process. Be prepared to share insights on how you’ve improved funnel performance in past roles.
✨Collaborate and Communicate
This role requires working closely with various teams. Be ready to talk about how you've collaborated with merchandising, marketing, and technology teams in the past. Share examples of how effective communication has led to successful outcomes.