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- Tasks: Drive our e-commerce success by optimising website performance and trading strategies.
- Company: Join a British heritage brand with a creative vibe in beautiful Hertfordshire.
- Benefits: Competitive salary, flexible hours, and a chance to shape the online shopping experience.
- Other info: Collaborative environment with opportunities for professional development and career advancement.
- Why this job: Be at the forefront of e-commerce, making impactful decisions that drive growth.
- Qualifications: 4-5 years' experience in e-commerce, data-driven decision-making, and customer journey expertise.
The predicted salary is between 36000 - 60000 £ per year.
We are a founder led and owned British heritage leather goods and accessories brand. Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead.
This role owns the day-to-day commercial performance of our ecommerce website. You are accountable for trading performance, conversion, product performance and on-site execution. This is a hands-on role, focused on active trading, continuous optimisation, and turning insight into measurable revenue and profit growth.
Office hours: Monday - Friday (37.5 hours per week or as necessitates this senior role)
Head of Ecommerce & Technology
- 4-5 years’ experience using platforms such as Shopify, Centra & CRO, testing and merchandising tools such as AB Tasty, Nosto, Depict etc
- Obsessed with the customer journey, funnel performance and removing friction
- Confident making decisions based on data, not just opinion
- Confident working with large datasets and performance reports
- Experience trading an ecommerce website end-to-end, in full price retail, fashion or lifestyle
Trading & Performance Ownership:
- Own daily, weekly and monthly ecommerce trading performance
- Own and execute the ecommerce trading calendar including product launches, campaigns, peak periods and promotions
- Trade the site in line with stock availability, margin targets and commercial priorities
- Analyse funnels, drop-offs, paths to purchase and device performance
- Identify and prioritise CRO opportunities across PLPs, PDPs, navigation, checkout and content
- Work with Technology and UX partners to scope, prioritise and deliver tests and improvements
- Own product merchandising rules, sorting logic and promotional application
- Ensure product data integrity across pricing, promotions, attributes and availability
- Analyse product and category performance including full-price vs off-price, sell-through and returns
Data, Reporting & Insight:
- Monitor and analyse website performance metrics and customer behaviour
- Own ecommerce dashboards and reporting, ensuring accuracy and relevance
- Produce weekly performance summaries highlighting what’s working, what isn’t, and what action is being taken
- Support forecasting, planning and post-event analysis with robust data
- Act as the ecommerce performance voice across the business
- Work closely with Merchandising, Marketing and Technology teams
- Ensure ecommerce priorities are clearly defined and aligned across departments
- Support campaign planning and launches with insight and post-launch evaluation
A sustained improvement in core funnel metrics that materially increases conversion, revenue per session and delivers profitable growth through disciplined trading and CRO execution.
Product performance metrics, including known opportunities across full-price vs off-price and Men’s category mix.
Trading calendar execution.
E-Commerce Manager - Digital employer: OSPREY LONDON
Contact Detail:
OSPREY LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager - Digital
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to e-commerce performance and data analysis. Be ready to share specific examples of how you've improved conversion rates or optimised trading strategies in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace E-Commerce Manager - Digital
Some tips for your application 🫡
Show Your Passion for E-Commerce: When writing your application, let your enthusiasm for e-commerce shine through! We want to see how obsessed you are with the customer journey and trading performance. Share specific examples of how you've improved conversion rates or optimised product performance in your previous roles.
Be Data-Driven: We love a good data story! Make sure to highlight your experience with large datasets and performance reports. Talk about how you've made decisions based on data rather than just gut feeling. This will show us that you're confident and capable of driving results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our brand and the role. Mention your experience with platforms like Shopify and tools like AB Tasty, and explain how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at OSPREY LONDON
✨Know Your E-Commerce Metrics
Before the interview, brush up on key e-commerce metrics like conversion rates, average order value, and customer lifetime value. Be ready to discuss how you've used these metrics in past roles to drive performance and make data-driven decisions.
✨Showcase Your Trading Experience
Prepare specific examples of how you've managed e-commerce trading calendars, product launches, and promotional campaigns. Highlight your hands-on experience with platforms like Shopify and any tools you've used for A/B testing or merchandising.
✨Understand the Customer Journey
Demonstrate your obsession with the customer journey by discussing how you've identified and removed friction points in the buying process. Share insights on how you’ve optimised funnels and improved user experience to boost sales.
✨Be Ready to Analyse Data
Expect to discuss how you've monitored website performance and customer behaviour in previous roles. Prepare to talk about the dashboards you've created and how you've used data to inform your trading strategies and improve overall performance.