At a Glance
- Tasks: Lead a dynamic B2B Customer Service team and ensure top-notch service across Europe.
- Company: Join Helen of Troy, a leading brand in the consumer products industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and excellence.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Helen of Troy in London is seeking a Customer Service Manager (Bto B) to lead the SOTL B2B Customer Service team across Europe, aligning with company policies and KPIs.
You will oversee operations for key brands, ensuring exceptional service and cross-functional collaboration.
Responsibilities include coaching eight direct reports, driving process improvements, managing order flow with Logistics, and delivering strong KPI results in a hybrid London-based role.
B2B Customer Service Manager - Hybrid London employer: Osprey Europe Limited
Helen of Troy is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for professional development and innovation within the fast-paced e-commerce landscape. Join us to be part of a team that values creativity and strategic thinking while driving impactful results across renowned brands like OSPrey and Hydro Flask.
