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For Companies At a Glance
- Tasks: Be the first point of contact for customer enquiries and resolve their queries.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Enjoy a competitive salary, 26 days holiday, and career growth opportunities.
- Why this job: Gain valuable experience in customer support while helping people every day.
- Qualifications: 2+ years in customer service and strong IT skills required.
- Other info: Structured processes and clear expectations to help you succeed.
The predicted salary is between 30000 - 42000 £ per year.
The Role
- First point of contact for customer enquiries via phone and email
- Handling order, delivery, invoicing, quality and system-related queries
- Resolving straightforward issues and escalating more complex cases
- Logging cases accurately and working to clear KPIs
- Providing basic guidance to customers on systems and processes
Essential Experience
- 2+ years’ experience in a customer service / customer support role
- Confident handling multiple customer queries at once
- Strong IT skills, including Microsoft Office (Excel essential)
- Clear, professional written and verbal communication
- Ability to prioritise, follow processes, and use good judgement
Desirable
- Experience working to KPIs or SLAs
- Use of CRM or case management systems
- Supporting customers with system access or technical queries
- Background in manufacturing, logistics, production, or regulated environments
What’s on Offer
- Competitive salary depending on experience
- 26 Day’s Holiday
- Structured processes and clear expectations
- Supportive team environment
- Opportunity to build long-term customer support experience
Customer Support Advisor in Wolverhampton employer: Osprey Engineering Solutions
Contact Detail:
Osprey Engineering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare for common interview questions related to customer support. Think about scenarios where you've successfully resolved issues or handled multiple queries at once. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description, like handling multiple queries or using Microsoft Excel.
Show Off Your Communication Skills: Since clear communication is key in this role, ensure your written application reflects that. Use professional language, check for typos, and structure your thoughts clearly to demonstrate your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've resolved customer issues in the past. This will show us that you can handle straightforward queries and escalate more complex cases when needed.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Osprey Engineering Solutions
✨Know Your Stuff
Make sure you brush up on your customer service experience, especially any roles where you've handled multiple queries at once. Be ready to share specific examples of how you've resolved issues and met KPIs in the past.
✨Show Off Your IT Skills
Since strong IT skills are essential, be prepared to discuss your proficiency with Microsoft Office, particularly Excel. You might even want to mention any CRM or case management systems you've used before, as this will show you're ready to hit the ground running.
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to demonstrate that you can convey information clearly and professionally, so consider doing a mock interview with a friend to refine your responses.
✨Prioritise Like a Pro
Think about how you manage your time and prioritise tasks. Be ready to explain how you follow processes and use good judgement when dealing with customer queries, as this is crucial for the role.
