At a Glance
- Tasks: Serve customers, process sales, and assist with orders in a dynamic trade counter environment.
- Company: Join a leading supplier in hydraulic and engineering parts with a supportive team culture.
- Benefits: Competitive pay, training opportunities, and a chance to develop customer service skills.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Gain hands-on experience while helping customers find the right products for their needs.
- Qualifications: Customer service experience and a willingness to learn about hydraulics and engineering.
The predicted salary is between 20610 - 25190 £ per year.
Key Responsibilities
- Serve customers at the trade counter, in person and over the phone, providing friendly and knowledgeable service.
- Identify customer requirements and recommend appropriate hydraulic hoses, fittings, adapters, oils, and consumables.
- Process sales, cash and card transactions, and maintain accurate till/point-of-sale records.
- Pick, prepare, and package orders for collection or dispatch.
- Assist with basic hose assembly and crimping where required (training provided).
- Receive, check, and put away incoming stock deliveries.
- Maintain stock levels on the shop floor, flagging low stock to the manager.
- Keep the counter, shop floor, and display areas clean, tidy, and well organised.
- Handle customer queries, complaints, and returns professionally, escalating where needed.
- Support wider warehouse/workshop colleagues during busy periods.
What We're Looking For
- Previous experience in a trade counter, retail, or customer service role (essential).
- Interest in or experience with hydraulics, pneumatics, engineering, or automotive parts (desirable, not essential - full training given).
- Strong communication skills and a genuine willingness to help customers.
- Good numeracy skills for handling transactions and stock counts.
- Comfortable with manual handling and being on your feet for counter/warehouse duties.
- Reliable, punctual, and a good team player.
- Full UK driving licence (desirable, for local deliveries/collections).
Trade Counter Assistant employer: Osprey Engineering Solutions
Osprey Engineering Solutions is an exceptional employer, offering a dynamic work environment in the heart of Leicester's hydraulics industry. With a strong focus on employee development, you will have ample opportunities to lead and inspire your team while driving business growth. The company fosters a culture of collaboration and excellence, ensuring that every team member is equipped with the skills and support needed to thrive in their roles.
Contact Details:
Osprey Engineering Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Osprey Engineering Solutions, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Osprey Engineering Solutions!
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Osprey Engineering Solutions, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Osprey Engineering Solutions and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Osprey Engineering Solutions that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Osprey Engineering Solutions
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
