Key Responsibilities
- Serve customers at the trade counter, in person and over the phone, providing friendly and knowledgeable service
- Identify customer requirements and recommend appropriate hydraulic hoses, fittings, adapters, oils, and consumables
- Process sales, cash and card transactions, and maintain accurate till/point-of-sale records
- Pick, prepare, and package orders for collection or dispatch
- Assist with basic hose assembly and crimping where required (training provided)
- Receive, check, and put away incoming stock deliveries
- Maintain stock levels on the shop floor, flagging low stock to the manager
- Keep the counter, shop floor, and display areas clean, tidy, and well organised
- Handle customer queries, complaints, and returns professionally, escalating where needed
- Support wider warehouse/workshop colleagues during busy periods
What We're Looking For
- Previous experience in a trade counter, retail, or customer service role (essential)
- Interest in or experience with hydraulics, pneumatics, engineering, or automotive parts (desirable, not essential - full training given)
- Strong communication skills and a genuine willingness to help customers
- Good numeracy skills for handling transactions and stock counts
- Comfortable with manual handling and being on your feet for counter/warehouse duties
- Reliable, punctual, and a good team player
- Full UK driving licence (desirable, for local deliveries/collections)
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Trade Counter Assistant in St Albans employer: Osprey Engineering Solutions
Osprey Engineering Solutions is an exceptional employer, offering a dynamic work environment in the heart of Leicester's hydraulics industry. With a strong focus on employee development, you will have ample opportunities to lead and inspire your team while driving business growth. The company fosters a culture of collaboration and excellence, ensuring that every team member is equipped with the skills and support needed to thrive in their roles.
Contact Details:
Osprey Engineering Solutions Recruitment Team
