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- Tasks: Provide top-notch customer service and technical support while resolving queries.
- Company: Join a leading engineering company with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the go-to person for customers and make their experience seamless.
- Qualifications: 2-3 years in customer service or technical support, strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are currently hiring for a leading company within the engineering industry. We are looking for a motivated and customer-focused professional for a hybrid role that blends Customer Service, Technical Support, and operational coordination. You will be the first point of contact for customers, providing expert guidance, resolving technical queries, and ensuring a smooth experience from enquiry through to resolution. This role also supports internal systems, process improvements, and logistics.
Key Responsibilities- Respond to customer enquiries across phone, email, and social channels.
- Diagnose product issues and provide clear, accurate technical guidance.
- Process orders, replacements, and warranty claims.
- Manage complaints professionally, escalating where required.
- Support system testing, UAT activities, and system rollouts (Salesforce, SAP, EDI).
- Maintain accurate CRM records and documentation.
- Support logistics queries and shipment tracking.
- Log quality-related issues accurately.
- Assist with identifying product trends and quality improvements.
- Strong background in customer service within a fast-paced environment.
- Excellent communication skills with the ability to simplify technical concepts.
- Experience with Salesforce/SAP experience is preferred.
- Organised, accurate, and able to prioritise independently.
- Positive, proactive, and collaborative approach.
- 2–3 years’ customer service or technical support experience.
- Strong communication and administrative skills.
- Proficient with Microsoft Office.
- Ability to multitask, prioritise, and maintain high work standards.
- Experience with Salesforce or SAP.
- Understanding of power tools or similar technical products.
Customer Service Representative in Sheffield employer: Osprey Engineering Solutions
Contact Detail:
Osprey Engineering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Sheffield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to convey technical information clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any technical support roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Mention specific examples of how you've resolved customer queries or improved processes in previous jobs – we love a good story!
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV, cover letter, or any additional documents, make sure you convey your ability to simplify technical concepts clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Osprey Engineering Solutions
✨Know Your Stuff
Make sure you brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with common issues and solutions, especially if they relate to power tools or similar products. This will help you answer questions confidently and show that you're ready to tackle customer queries.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. You might want to do a mock interview with a friend where you explain a technical issue and how you'd resolve it. This will help you demonstrate your ability to connect with customers effectively.
✨Be Ready for Scenario Questions
Prepare for situational questions that assess how you handle customer complaints or technical issues. Think of examples from your past experience where you successfully resolved a problem or improved a process. This will showcase your proactive approach and problem-solving skills.
✨Familiarise Yourself with CRM Tools
Since experience with Salesforce or SAP is preferred, take some time to learn the basics of these systems if you're not already familiar. Being able to discuss how you've used these tools in previous roles will give you an edge and show that you're organised and detail-oriented.