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- Tasks: Coordinate service requests and schedule engineers in a fast-paced technical environment.
- Company: Established engineering and manufacturing organisation with a supportive team culture.
- Benefits: Competitive salary, pension scheme, paid holidays, and ongoing training.
- Why this job: Be the key link between customers and engineers, ensuring top-notch service delivery.
- Qualifications: 2-5 years in service coordination; engineering background preferred.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Service Coordinator – Engineering & Manufacturing Sector
Location: Derby area Type: Full-time | Office-based
Reports to: Service Manager / Operations Manager
Overview
A long-established engineering and manufacturing organisation is seeking a Service Coordinator to join its service operations team. The company supplies, services, and supports a wide range of hydraulic, pneumatic, and mechanical systems used across industrial, transport, and infrastructure sectors. This is a key coordination role responsible for managing service requests, scheduling field engineers, and ensuring smooth day-to-day operations within a fast-paced technical environment.
Role Purpose
The Service Coordinator ensures efficient planning, scheduling, and execution of service activities — from planned maintenance to urgent breakdown support. Acting as the central point of communication between engineers, customers, and internal departments, you’ll help maintain service quality, optimise resource utilisation, and uphold high standards of customer satisfaction.
Key Responsibilities
- Receive, prioritise, and schedule service calls, maintenance tasks, and emergency requests.
- Allocate and dispatch field engineers based on availability, skillset, and location.
- Monitor job progress and adapt schedules dynamically to manage delays or urgent demands.
- Serve as the main customer contact for updates, confirmations, and post-service follow-ups.
- Generate and maintain accurate service job records, ensuring documentation is completed promptly.
- Liaise with logistics, procurement, and stores to ensure required parts and equipment are available.
- Provide remote coordination and support to engineers working on-site.
- Identify opportunities to improve service scheduling, communication, and preventive maintenance planning.
Skills & Experience
- 2–5+ years’ experience in service coordination, dispatch, or field service administration.
- Background in engineering, mechanical or industrial environments preferred.
- Highly organised with strong multitasking and prioritisation skills.
- Excellent communication and interpersonal abilities.
- Proficient with ERP, CRM, or job management systems, and capable of handling basic reporting (e.g., Excel).
- Technical understanding or genuine interest in engineered systems is an advantage.
- Calm and decisive when working under pressure.
Personal Attributes
- Customer-focused with a professional, positive approach.
- Proactive, adaptable, and solution-oriented.
- Detail-driven with strong documentation accuracy.
- Team player who collaborates effectively across departments.
- Resilient and capable of managing multiple priorities simultaneously.
Benefits
- Competitive salary (based on experience).
- Company pension contribution scheme.
- Paid holidays.
- Training and ongoing professional development.
- Modern working environment and supportive team culture.
- Additional allowances may apply for overtime or emergency cover.
Service Coordinator employer: Osprey Engineering Solutions
Contact Detail:
Osprey Engineering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the engineering and manufacturing sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their products and how they operate in the hydraulic, pneumatic, and mechanical systems space. This will help you stand out as someone genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to liaise with engineers and customers. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service coordination experience and any relevant engineering background to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Service Coordinator role. Share specific examples of how you've managed service requests or coordinated teams in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your excellent interpersonal abilities. Use clear and concise language to demonstrate your professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Osprey Engineering Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like scheduling service calls and managing field engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong multitasking and prioritisation skills, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you keep things organised and ensure smooth operations, especially in a fast-paced environment.
✨Communicate Effectively
As a Service Coordinator, you'll be the main point of contact for customers and engineers. Practice clear and concise communication during your interview. Use examples to illustrate how you've effectively liaised between different teams or handled customer inquiries in the past.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss situations where you've had to think on your feet and adapt to changing circumstances. Highlight your proactive approach to identifying opportunities for improvement in service scheduling or communication, as this aligns with the company's focus on maintaining high standards of customer satisfaction.