At a Glance
- Tasks: Coordinate service operations to ensure engineers are where they need to be, when they need to be.
- Company: Join a global engineering firm known for innovation and a supportive culture.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Dynamic team environment with opportunities to suggest improvements and enhance efficiency.
- Why this job: Be the vital link between customers and engineers, ensuring top-notch service experiences.
- Qualifications: Strong planning, communication skills, and a proactive approach are essential.
Location: Daventry
Full-time
About the company
Osprey Engineering Solutions are hiring on behalf of a well-established global industrial engineering company with a strong UK service operation, supporting customers across the country with specialist equipment, servicing and calibration within the power generation industry. They’re known for innovation, a collaborative culture and a real commitment to developing their people.
We’re looking for a Service Planner to join a friendly, supportive team in Daventry. As the link between customers and field-based engineers, you’ll make sure the service operation runs smoothly, efficiently and safely, so that customers across the UK get an outstanding experience.
What you’ll be doing
- Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction
- Planning service visits and adapting to changing priorities throughout the day
- Allocating and monitoring work orders from booking through to completion
- Making sure engineers have the information and resources to work safely and effectively
- Arranging service visits with customers and keeping them updated
- Responding to enquiries professionally and promptly
- Providing documentation such as risk assessments, method statements and engineer certifications
- Ensuring every customer has a positive, professional experience
- Keeping business systems (including SAP) accurate and up to date
- Coordinating specialist equipment and calibration tools when needed
- Working with engineering, sales and operations teams to meet customer requirements
- Suggesting improvements that help the team work smarter
What we’re looking for
Essential
- Excellent planning, organisation and time management skills
- Strong communication skills and confidence building relationships across teams
- Ability to manage multiple priorities in a busy environment
- Good IT skills, including Microsoft Office
- A proactive, solution-focused approach
- A commitment to excellent customer service
Desirable
- Experience in planning, scheduling, administration or coordination
- Knowledge of SAP or similar business systems
- Experience in a service, engineering, logistics or operational environment
- Understanding of resource planning or workforce scheduling
Service Planner in Daventry employer: Osprey Engineering Solutions
Osprey Engineering Solutions is an exceptional employer, offering a dynamic work environment in the heart of Leicester's hydraulics industry. With a strong focus on employee development, you will have ample opportunities to lead and inspire your team while driving business growth. The company fosters a culture of collaboration and excellence, ensuring that every team member is equipped with the skills and support needed to thrive in their roles.
Contact Details:
Osprey Engineering Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Planner in Daventry
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Planner role you’re after at Osprey Engineering Solutions.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Osprey Engineering Solutions a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Osprey Engineering Solutions.
✨Apply Through Company Websites
When you spot a role like Service Planner at Osprey Engineering Solutions, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Planner in Daventry
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Planner, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Osprey Engineering Solutions a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Osprey Engineering Solutions specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Osprey Engineering Solutions
✨Brush Up on Core Engineering Principles
Before heading into the interview with Osprey Engineering Solutions, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Osprey Engineering Solutions want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
