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- Tasks: Be the friendly voice for customers, handling queries and providing support.
- Company: Join a dynamic team in the engineering and manufacturing sector.
- Benefits: Enjoy perks like holiday buy-back, birthday off, and a company pension scheme.
- Why this job: Great opportunity to develop skills in a fast-paced, supportive environment.
- Qualifications: Previous customer service experience is preferred; training provided for the right candidate.
- Other info: Full-time office role with a focus on teamwork and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and customer-focused Customer Support Representative to join a friendly and dynamic Customer Support Team within a company operating in the manufacturing, OEM, or engineering sectors.
As the first point of contact for customers, you will play a key role in delivering excellent service by handling enquiries, providing accurate quotations, processing sales orders, and offering product support. This is a fast-paced role that requires a high level of accuracy, strong communication skills, and the ability to work effectively both independently and as part of a team.
Key Responsibilities:- Respond promptly to customer enquiries via telephone, email, and live chat
- Handle customer queries, requests, and complaints with professionalism and care
- Build and maintain strong working relationships with new and existing customers
- Provide quotations, process orders, and offer technical support
- Advise customers on products, part numbers, descriptions, pricing, and availability
- Support the External Sales Team with administrative and customer-related tasks
- Ensure the database is kept up-to-date with new prices, descriptions, and parts
- Schedule orders according to delivery requirements
- Organise courier collections and deliveries for customer consignments
- Provide timely updates on orders, invoices, and shipping queries
- Keep track of monthly back orders
- Set up new customer accounts
- Process returns and credit notes
- Collaborate with departments such as External Sales, Key Accounts, Warehouse, and Marketing to ensure customer satisfaction
- Previous experience in a customer service role, ideally within a manufacturing, OEM, or engineering environment
- Able to thrive in a busy environment with a sense of urgency and flexibility, while maintaining high standards
- Computer literate – experience with Sage is advantageous but not essential (full training provided)
- Excellent attention to detail and organisational skills
- A proactive approach with a customer-first mindset
- Strong verbal and written communication skills
- Full-time, office-based role – 37.5 hours per week
- Monday to Friday
- Holiday buy-back scheme
- Birthday off
- Company pension scheme
- Death in service policy
- Access to an Employee Assistance Programme
- On-site parking
Customer Support Representative employer: Osprey Engineering Solutions
Contact Detail:
Osprey Engineering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the engineering and manufacturing sectors. Understanding the specific challenges and terminology used in these industries will help you communicate more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your ability to handle multiple tasks efficiently. In a fast-paced environment, being organised and able to prioritise tasks is key. Think of examples from your past experiences where you've successfully managed competing demands.
✨Tip Number 4
Network with professionals in the manufacturing and engineering sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at StudySmarter. This can give you valuable insights and make your application stand out.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within the manufacturing or engineering sectors. Use specific examples that demonstrate your ability to handle enquiries and provide support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and customer-first mindset. Mention how your skills align with the responsibilities of the role, such as handling customer queries and providing accurate quotations.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure you provide examples of how you've effectively communicated with customers in previous positions. This could include resolving complaints or advising on products.
Showcase Attention to Detail: In your application, emphasise your attention to detail and organisational skills. You might want to mention any experience you have with maintaining databases or processing orders accurately, as these are key aspects of the job.
How to prepare for a job interview at Osprey Engineering Solutions
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, especially in the manufacturing or engineering sectors. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Strong Communication Abilities
Since this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your professionalism and empathy.
✨Familiarise Yourself with the Company’s Products
Research the company’s products and services before the interview. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions related to product specifications and support. Brush up on any relevant terminology and think about how you would assist customers with technical queries.
