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- Tasks: Be the first point of contact for customer enquiries and resolve their queries.
- Company: Join a supportive team in Wolverhampton with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, 26 days holiday, and a structured work environment.
- Why this job: Gain valuable experience in customer support while helping people every day.
- Qualifications: 2+ years in customer service, strong IT skills, and excellent communication.
- Other info: Opportunity to grow your career in a dynamic and supportive setting.
The predicted salary is between 28800 - 48000 £ per year.
First point of contact for customer enquiries via phone and email.
Handling order, delivery, invoicing, quality and system-related queries.
Resolving straightforward issues and escalating more complex cases.
Logging cases accurately and working to clear KPIs.
Providing basic guidance to customers on systems and processes.
Essential Experience
- 2+ years’ experience in a customer service / customer support role.
- Confident handling multiple customer queries at once.
- Strong IT skills, including Microsoft Office (Excel essential).
- Clear, professional written and verbal communication.
- Ability to prioritise, follow processes, and use good judgement.
Desirable Experience
- Working to KPIs or SLAs.
- Use of CRM or case management systems.
- Supporting customers with system access or technical queries.
- Background in manufacturing, logistics, production, or regulated environments.
What’s on Offer
- Competitive salary depending on experience.
- 26 Day’s Holiday.
- Structured processes and clear expectations.
- Supportive team environment.
- Opportunity to build long-term customer support experience.
Customer Support Advisor employer: Osprey Engineering Solutions
Contact Detail:
Osprey Engineering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us understand how you can fit into the team and contribute to our customer support goals.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. We want to see how you handle multiple queries and resolve issues efficiently, so be ready to showcase your skills!
✨Tip Number 3
Don’t forget to prepare some questions for us! Asking about our processes or team dynamics shows your interest in the role and helps you determine if we’re the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed and allows us to keep track of all candidates effectively.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your relevant experience, especially in customer service, and show us how you can handle multiple queries like a pro!
Show Off Your Communication Skills: Since clear communication is key, ensure your written application is professional and easy to read. Use proper grammar and structure your thoughts well – we want to see your ability to convey information clearly!
Highlight Your IT Skills: Don’t forget to mention your IT skills, especially with Microsoft Office and any CRM systems you've used. We love seeing candidates who are tech-savvy and can navigate systems with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Osprey Engineering Solutions
✨Know Your Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled multiple queries at once and resolved issues efficiently. This will show that you can thrive in a fast-paced environment.
✨Show Off Your IT Skills
Since strong IT skills are essential, especially with Microsoft Excel, be prepared to discuss your proficiency. Maybe even mention a time when you used Excel to solve a problem or improve a process. It’ll highlight your technical abilities!
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. You want to come across as professional and clear, especially since you'll be the first point of contact for customers. Consider doing a mock interview with a friend to refine your delivery.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs). Be ready to discuss how you've worked towards these in previous roles. This shows that you understand the importance of meeting targets and delivering quality service.
