At a Glance
- Tasks: Be the main contact for clients, managing queries and turning opportunities into work.
- Company: Dynamic company in Aberdeen focused on client relationships and technical support.
- Benefits: Full-time role with opportunities for progression and hands-on experience.
- Other info: Exciting career growth potential in a supportive environment.
- Why this job: Join a team where you can make a real impact on client accounts and projects.
- Qualifications: Technical experience and customer-facing skills are essential; account management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused professional to act as the main point of contact for a portfolio of contracted client accounts. This role sits between our clients and internal teams, managing technical queries and turning opportunities into confirmed work.
What You’ll Be Doing
- Serving as the go-to contact for client accounts, handling technical queries and issues
- Attending client meetings and producing visit reports
- Keeping clients updated on open queries and outstanding orders
- Providing technical support to client accounts
- Passing on leads and enquiries to the sales team
- Keeping quotes and forecasts accurate and up to date
- Planning ahead for upcoming client work and spares requirements
- Supporting budgeting and forecasting for regular sales reviews
- Occasional site visits, including offshore, as required
What We’re Looking For
Essential:
- Relevant technical/industry experience
- Experience in a customer-facing role
Desirable:
- Apprenticeship or technical training background
- Account management experience
- Proficiency in Microsoft Word, PowerPoint, and Excel
- Budgeting and forecasting experience
What’s on Offer
A hands-on role at the centre of client relationships, with genuine progression toward account management and project delivery.
Contract Manager employer: Osprey Engineering Solutions
Osprey Engineering Solutions is an exceptional employer located in Yateley, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for professional growth within the engineering sector. Join a team that values your expertise and encourages you to develop cutting-edge control system solutions in a supportive atmosphere.
Contact Details:
Osprey Engineering Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Osprey Engineering Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Osprey Engineering Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Osprey Engineering Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Osprey Engineering Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Osprey Engineering Solutions!
How to prepare for a job interview at Osprey Engineering Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
