Service Planner
Location: Wolverhampton
Reports to: Service Administration & Planning Team Leader
About the company
Osprey Engineering Solutions are hiring on behalf of a well-established global industrial engineering business with a strong UK service operation, supporting customers across the country with specialist equipment, servicing and calibration. They're known for innovation, a collaborative culture and a real commitment to developing their people.
We're looking for a Service Planner to join a friendly, supportive team in Wolverhampton. As the link between customers and field-based engineers, you'll make sure the service operation runs smoothly, efficiently and safely, so that customers across the UK get an outstanding experience.
What you'll be doing
- Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction
- Planning service visits and adapting to changing priorities throughout the day
- Allocating and monitoring work orders from booking through to completion
- Making sure engineers have the information and resources to work safely and effectively
- Arranging service visits with customers and keeping them updated
- Responding to enquiries professionally and promptly
- Providing documentation such as risk assessments, method statements and engineer certifications
- Ensuring every customer has a positive, professional experience
- Keeping business systems (including SAP) accurate and up to date
- Coordinating specialist equipment and calibration tools when needed
- Working with engineering, sales and operations teams to meet customer requirements
- Suggesting improvements that help the team work smarter
What we're looking for
Essential
- Excellent planning, organisation and time management skills
- Strong communication skills and confidence building relationships across teams
- Ability to manage multiple priorities in a busy environment
- Good IT skills, including Microsoft Office
- A proactive, solution-focused approach
- A commitment to excellent customer service
Desirable
- Experience in planning, scheduling, administration or coordination
- Knowledge of SAP or similar business systems
- Experience in a service, engineering, logistics or operational environment
- Understanding of resource planning or workforce scheduling
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Service Coordinator employer: Osprey Engineering Solutions Ltd
Osprey Engineering Solutions is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Reliability Consultant, you will enjoy the flexibility of remote work while engaging with diverse industries, fostering meaningful relationships with clients, and contributing to impactful projects that enhance asset performance. With a commitment to innovation and excellence, this role provides unique opportunities for professional advancement in a supportive environment.
Contact Details:
Osprey Engineering Solutions Ltd Recruitment Team
