Technical Support Administrator (Remote)
Full-time Permanent Entry Level
Posted 08 Oct 2026
Description
Are you a problem solver? A fixer? Do you thrive in a fast-paced environment?
We’re looking for a Technical Support Administrator who has the initiative, drive and troubleshooting skills to diagnose and resolve issues efficiently.This role sits between a traditional L1 and L2 support position, meaning you will handle a mix of straightforward and complex customer service, site & charger related issues ensuring excellent service to our users.
ROLES & RESPONSIBILITIES:
- Investigating and resolving technical issues—ranging from simple fixes to more in-depth troubleshooting.
- Acting as the first point of contact for queries but with the expertise to go beyond basic troubleshooting.
- Diagnosing, analysing, and resolving issues efficiently while knowing when to escape.
- Working independently while being an active team player in a collaborative environment.
- Documenting solutions and improving processes to enhance future support efficiency.
- Providing feedback on recurring issues and contributing to continuous improvement efforts
- Managing shift-based work to ensure users receive support when they need it.
WORKING HOURS & SHIFT PREFERENCES:
- This role requires specific working hours, including weekends:
- 3 weekdays 9am-5pm
- Saturday & Sunday 9am-5pm
SKILLS AND EXPERIENCE:
- Excellent verbal and written communications skills.
- Proficiency in Salesforce or other CRM tools is a plus.
- Passionate about exceptional customer service with previous experience.
This is a dynamic and hands-on role, requiring an open-mind and desire to learn about the EV industry and educate our customers.
OSPREY BENEFITS:
- Competitive salary bonus
- 25 days annual leave
- Private Medical Insurance (after the successful completion of probation)
- Salary Sacrifice Schemes including EV, nursery, SIPP etc
- Season Ticket Loans, Tech Loans
- Flexible Bank Holidays
- Learning and Development Opportunities
- Ability to grow in your role and the Operations Department
Company Overview
Are you passionate about driving change in the world of electric vehicles? At Osprey, we're on a mission to revolutionise the EV charging experience, and we’re always on the lookout for talented individuals to join our dynamic team.
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