Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and support clinic operations with care.
- Company: Boutique medical practice focused on exceptional, personalised patient care.
- Benefits: Competitive salary, health insurance, paid time off, and growth opportunities.
- Why this job: Join a team that values excellence in service and makes a real difference.
- Qualifications: 3-5 years in customer service, ideally in medical or luxury environments.
- Other info: Collaborative team culture where your contributions are truly valued.
The predicted salary is between 36000 - 60000 £ per year.
A boutique medical practice dedicated to serving a discerning global community of international and local patients, Osler Health delivers exceptional, personalised care with discretion and professionalism. From the first hello to the final farewell, every patient interaction matters — and our Patient Service Executives play a vital role in creating that experience.
We are looking for a polished, experienced professional to be the welcoming face and capable hands at the heart of our clinic. You will ensure a seamless patient journey while supporting our doctors and nurses in delivering outstanding care.
Key Responsibilities- Welcome patients and visitors, creating a warm and professional first impression
- Manage appointment bookings, follow-ups, and confirmations with accuracy and care
- Coordinate patient referrals to specialists and allied health providers
- Answer phone calls, respond to messages, and handle patient enquiries with empathy and efficiency
- Monitor and respond to clinic emails promptly
- Register new patients, update medical records, and verify insurance information
- Process payments, co-pays, and relevant fees discreetly and accurately
- Support daily clinic operations with a variety of administrative tasks
- At least 3–5 years of experience in a receptionist, front-of-house, or customer service role — ideally within a medical, luxury hospitality, or high-touch service environment
- Exceptional communication skills with a professional, polished manner and the ability to interact confidently with a diverse, discerning clientele
- Demonstrated discretion, integrity, and the ability to handle sensitive information with the utmost confidentiality
- Proficient in electronic medical record systems and comfortable with digital communication tools
- Highly organised, detail-oriented, and able to anticipate needs in a fast-paced environment
- A collaborative team player who takes pride in delivering an exceptional patient experience
- Diploma or higher qualification in business administration, healthcare administration, hospitality, or related field preferred
- Equivalent experience in a high-touch service environment will also be considered
- Competitive salary and benefits
- Health insurance and paid time off
- Opportunities for professional growth and development
- A supportive, team-focused environment where your contribution is valued
- The chance to be part of a practice that truly cares for its patients — and its people
If you are motivated by excellence in service and enjoy making a positive difference in people’s healthcare experience, we would love to hear from you.
To apply, please send your resume and a cover letter to people@osler-group.com. We regret that only shortlisted candidates will be notified.
Patient Service Executive employer: OSLER GROUP PTE. LTD.
Contact Detail:
OSLER GROUP PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Executive
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing them how you’ll interact with patients!
✨Tip Number 2
Do your homework on the practice! Familiarise yourself with their values and services. This way, you can tailor your responses to show how you align with their mission of delivering exceptional, personalised care.
✨Tip Number 3
Be ready to share specific examples from your past experiences that highlight your communication skills and ability to handle sensitive information. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A simple thank-you email can go a long way in reinforcing your interest in the role and leaving a lasting impression. And remember, you can always apply through our website for a smoother process!
We think you need these skills to ace Patient Service Executive
Some tips for your application 🫡
Craft a Warm Introduction: Start your cover letter with a friendly greeting and a brief introduction about yourself. Make sure to express your enthusiasm for the Patient Service Executive role and how you align with our values at Osler Health.
Highlight Relevant Experience: In your resume, focus on showcasing your experience in customer service or healthcare settings. Use specific examples that demonstrate your ability to create a seamless patient journey and handle sensitive information with discretion.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects your polished manner. Use clear and professional language, and don’t shy away from sharing instances where you’ve effectively interacted with diverse clientele.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. This way, we can easily track your application and ensure it reaches the right hands. We can’t wait to hear from you!
How to prepare for a job interview at OSLER GROUP PTE. LTD.
✨Research the Practice
Before your interview, take some time to learn about Osler Health and its commitment to personalised care. Familiarise yourself with their services and values, as this will help you demonstrate your genuine interest in the role and align your answers with their mission.
✨Showcase Your Communication Skills
As a Patient Service Executive, exceptional communication is key. Prepare examples from your past experiences where you effectively handled patient enquiries or resolved issues. Practising clear and confident responses will help you shine during the interview.
✨Demonstrate Discretion and Professionalism
Given the sensitive nature of healthcare, be ready to discuss how you've maintained confidentiality in previous roles. Share specific instances where you handled sensitive information with care, showcasing your integrity and professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage appointments, handle difficult situations, or coordinate referrals. Think through potential scenarios you might face in the role and prepare thoughtful responses that highlight your problem-solving skills and attention to detail.
