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- Tasks: Welcome patients, manage appointments, and support clinic operations with care.
- Company: Boutique medical practice focused on personalised patient care.
- Benefits: Competitive salary, health insurance, paid time off, and growth opportunities.
- Why this job: Join a team that values exceptional service and makes a real difference in healthcare.
- Qualifications: 3-5 years in customer service, ideally in medical or luxury environments.
- Other info: Collaborative team culture where your contributions are valued.
The predicted salary is between 36000 - 60000 £ per year.
A boutique medical practice dedicated to serving a discerning global community of international and local patients, Osler Health delivers exceptional, personalised care with discretion and professionalism. From the first hello to the final farewell, every patient interaction matters — and our Patient Service Executives play a vital role in creating that experience.
We are looking for a polished, experienced professional to be the welcoming face and capable hands at the heart of our clinic. You will ensure a seamless patient journey while supporting our doctors and nurses in delivering outstanding care.
Key Responsibilities- Welcome patients and visitors, creating a warm and professional first impression
- Manage appointment bookings, follow-ups, and confirmations with accuracy and care
- Coordinate patient referrals to specialists and allied health providers
- Answer phone calls, respond to messages, and handle patient enquiries with empathy and efficiency
- Monitor and respond to clinic emails promptly
- Register new patients, update medical records, and verify insurance information
- Process payments, co-pays, and relevant fees discreetly and accurately
- Support daily clinic operations with a variety of administrative tasks
- At least 3–5 years of experience in a receptionist, front-of-house, or customer service role — ideally within a medical, luxury hospitality, or high-touch service environment
- Exceptional communication skills with a professional, polished manner and the ability to interact confidently with a diverse, discerning clientele
- Demonstrated discretion, integrity, and the ability to handle sensitive information with the utmost confidentiality
- Proficient in electronic medical record systems and comfortable with digital communication tools
- Highly organised, detail-oriented, and able to anticipate needs in a fast-paced environment
- A collaborative team player who takes pride in delivering an exceptional patient experience
- Diploma or higher qualification in business administration, healthcare administration, hospitality, or related field preferred
- Equivalent experience in a high-touch service environment will also be considered
- Competitive salary and benefits
- Health insurance and paid time off
- Opportunities for professional growth and development
- A supportive, team-focused environment where your contribution is valued
- The chance to be part of a practice that truly cares for its patients — and its people
If you are motivated by excellence in service and enjoy making a positive difference in people’s healthcare experience, we would love to hear from you.
To apply, please send your resume and a cover letter to.
We regret that only shortlisted candidates will be notified.
Patient Service Executive in London employer: OSLER GROUP PTE. LTD.
Contact Detail:
OSLER GROUP PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare or customer service sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the clinic, be ready to introduce yourself and share why you're the perfect fit for the Patient Service Executive role. Confidence is key!
✨Tip Number 3
Show up prepared! If you land an interview, research the clinic and its values. Tailor your answers to reflect how your experience aligns with their commitment to exceptional patient care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Osler Health.
We think you need these skills to ace Patient Service Executive in London
Some tips for your application 🫡
Craft a Warm Cover Letter: Your cover letter is your chance to shine! Make sure to express your passion for patient care and how your experience aligns with our values. A personal touch goes a long way in making a great first impression.
Tailor Your Resume: Don’t just send the same old resume! Tailor it to highlight your relevant experience in customer service, especially in medical or high-touch environments. We want to see how you can contribute to our exceptional patient journey.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your polished and professional manner. Use clear, concise language and demonstrate your ability to handle sensitive information with discretion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OSLER GROUP PTE. LTD.
✨Research the Practice
Before your interview, take some time to learn about Osler Health and its values. Understanding their commitment to personalised care will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Patient Service Executive, communication is key. During the interview, demonstrate your ability to interact confidently and professionally. Use clear, concise language and be ready to share examples of how you've effectively handled patient enquiries or difficult situations in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive information. Think of specific scenarios from your previous roles where you showcased discretion and empathy, and be prepared to discuss how you managed those situations.
✨Dress the Part
Since this role involves being the welcoming face of the clinic, make sure to dress professionally for your interview. A polished appearance not only reflects your understanding of the role but also sets a positive tone for the first impression you'll make.
