UK Sales Administrator - 12 Months FTC
UK Sales Administrator - 12 Months FTC

UK Sales Administrator - 12 Months FTC

Hertford Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team to handle sales admin and order fulfilment, ensuring smooth operations.
  • Company: Spacelabs Healthcare innovates healthcare technology for better patient outcomes.
  • Benefits: Enjoy a flexible work environment with opportunities for training and development.
  • Why this job: Make a real impact in healthcare while gaining valuable experience in a supportive team.
  • Qualifications: Previous admin experience and strong communication skills are essential; training provided.
  • Other info: This is a 12-month fixed-term contract covering maternity leave.

The predicted salary is between 24000 - 36000 £ per year.

Overview

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you! The primary function of the this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and deliver excellent customer service.

Role Overview

The primary function of the this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and deliver excellent customer service.

This position is a multi-functional role covering all activities relating to UK administration, enabling each team member to support each other at busy times and during periods of absences.

Responsibilities

This is a 12 Month Fixed Term Contract to cover maternity

Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.

  • Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies) invoicing and credits.
  • Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices etc…as appropriate.
  • Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner providing a high level of customer service, with the ability to prioritise requests.
  • Ensure that any queries are clearly documented and followed up in a timely manner.
  • Monitoring and maintaining records for managing return of RGA’s.
  • Identify, progress, chase, and resolution of any issues raised by customers and escalate where necessary.
  • Keep the team and colleagues informed of customer issues, particularly where sensitivity is required e.g., deadlines, complaints.
  • Support activities relating to Loan stock requests.
  • To use CPQ and keep up to date the ERP and CRM system for tracking customer activity.
  • Run, review and update reports and spreadsheets.
  • Train and support others, follow existing processes and support new processes.
  • Work closely with all departments to provide a high level of customer service, and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
  • Duties may be modified or assigned at any time to meet the needs of the business covering all aspects of UK Sales Administration.
  • Flexibility in taking on ad-hoc and new tasks set by the Operations Admin Manager.
  • To be well organised, making information easily accessible to others.
  • To gain and use a working knowledge of the company, its products, and markets to the advantage of its customers and the business.

Qualifications

  • Administration experience within a customer sales environment.
  • Product awareness required with the ability and interest to recognise key products and common accessories
  • Proactive, uses initiative, demonstrates self-motivation, and drive to increase sales and service opportunities.
  • Must have good record keeping, strong attention to detail and administration skills.
  • Problem solving skills, with the ability to identify the exact detail of a problem through rational processes and to be able to take steps to ensure a successful resolution.
  • Excellent verbal and written communication skills with both internal & external customers
  • Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the Company
  • Proficient in the use of Microsoft Word, Excel and Outlook, experience with MFG Pro and CRM will be an advantage, but otherwise training will be provided.
  • Strong communication skills with a clear, confident, and concise telephone manner, with a patient, friendly and supportive attitude
  • Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
  • To be a team player, connecting with colleagues who are remote, across the UK .
  • Must be self-motivated when working alone.
  • Promote whenever applicable the services and products of Spacelabs Healthcare Ltd.
  • Adherence to health and safety practices and procedures and/or all other applicable regulations
  • Administration experience within a customer sales environment.
  • Product awareness required with the ability and interest to recognise key products and common accessories
  • Proactive, uses initiative, demonstrates self-motivation, and drive to increase sales and service opportunities.
  • Must have good record keeping, strong attention to detail and administration skills.
  • Problem solving skills, with the ability to identify the exact detail of a problem through rational processes and to be able to take steps to ensure a successful resolution.
  • Excellent verbal and written communication skills with both internal & external customers
  • Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the Company
  • Proficient in the use of Microsoft Word, Excel and Outlook, experience with MFG Pro and CRM will be an advantage, but otherwise training will be provided.
  • Strong communication skills with a clear, confident, and concise telephone manner, with a patient, friendly and supportive attitude
  • Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
  • To be a team player, connecting with colleagues who are remote, across the UK .
  • Must be self-motivated when working alone.
  • Promote whenever applicable the services and products of Spacelabs Healthcare Ltd.
  • Adherence to health and safety practices and procedures and/or all other applicable regulations

This is a 12 Month Fixed Term Contract to cover maternity

Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.

  • Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies) invoicing and credits.
  • Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices etc…as appropriate.
  • Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner providing a high level of customer service, with the ability to prioritise requests.
  • Ensure that any queries are clearly documented and followed up in a timely manner.
  • Monitoring and maintaining records for managing return of RGA’s.
  • Identify, progress, chase, and resolution of any issues raised by customers and escalate where necessary.
  • Keep the team and colleagues informed of customer issues, particularly where sensitivity is required e.g., deadlines, complaints.
  • Support activities relating to Loan stock requests.
  • To use CPQ and keep up to date the ERP and CRM system for tracking customer activity.
  • Run, review and update reports and spreadsheets.
  • Train and support others, follow existing processes and support new processes.
  • Work closely with all departments to provide a high level of customer service, and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
  • Duties may be modified or assigned at any time to meet the needs of the business covering all aspects of UK Sales Administration.
  • Flexibility in taking on ad-hoc and new tasks set by the Operations Admin Manager.
  • To be well organised, making information easily accessible to others.
  • To gain and use a working knowledge of the company, its products, and markets to the advantage of its customers and the business.

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UK Sales Administrator - 12 Months FTC employer: OSI Systems

At Spacelabs Healthcare, we pride ourselves on fostering a collaborative and innovative work environment where every team member plays a crucial role in enhancing healthcare technology. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive culture that values teamwork and excellence in customer service. Located in the UK, we offer a unique chance to contribute to meaningful projects that directly impact patient care, making us an exceptional employer for those seeking a rewarding career in healthcare.
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Contact Detail:

OSI Systems Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land UK Sales Administrator - 12 Months FTC

✨Tip Number 1

Familiarise yourself with Spacelabs Healthcare's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the company and its mission.

✨Tip Number 2

Brush up on your customer service skills. Since this role involves a lot of communication with customers, being able to showcase your ability to handle queries and complaints effectively will set you apart from other candidates.

✨Tip Number 3

Highlight your organisational skills during any discussions. The role requires managing multiple tasks simultaneously, so sharing examples of how you've successfully prioritised workloads in the past can be very beneficial.

✨Tip Number 4

Network with current or former employees of Spacelabs Healthcare. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.

We think you need these skills to ace UK Sales Administrator - 12 Months FTC

Sales Administration
Order Fulfilment
Customer Service
Attention to Detail
Record Keeping
Problem-Solving Skills
Communication Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
CRM Software Proficiency
Organisational Skills
Team Collaboration
Initiative and Proactivity
Flexibility and Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in sales administration and customer service. Use keywords from the job description, such as 'order fulfilment', 'customer communication', and 'administration skills' to catch the employer's attention.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description, particularly your ability to manage customer queries and maintain records.

Showcase Problem-Solving Skills: Include examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully resolved customer issues or improved processes, as this is crucial for the role at Spacelabs Healthcare.

Highlight Teamwork and Communication: Emphasise your ability to work collaboratively and communicate effectively with colleagues and customers. Provide examples of how you've built relationships in previous roles, as this is key to succeeding in a team-oriented environment.

How to prepare for a job interview at OSI Systems

✨Know the Company and Its Products

Before your interview, take some time to research Spacelabs Healthcare and its product offerings. Understanding their mission and how their technology impacts patient care will help you answer questions more effectively and show your genuine interest in the role.

✨Demonstrate Your Organisational Skills

Since the role involves a lot of administrative tasks, be prepared to discuss your organisational strategies. Share examples of how you've managed multiple priorities in the past, and highlight any tools or methods you use to stay organised.

✨Showcase Your Customer Service Experience

This position requires excellent customer service skills. Be ready to provide specific examples of how you've handled customer inquiries or resolved issues in previous roles. Emphasise your ability to communicate clearly and professionally.

✨Prepare for Problem-Solving Scenarios

Expect to be asked about how you would handle specific challenges related to sales administration. Think of examples where you've successfully identified problems and implemented solutions, showcasing your proactive approach and attention to detail.

UK Sales Administrator - 12 Months FTC
OSI Systems

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