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- Tasks: Provide on-site support for advanced security systems, including installation and troubleshooting.
- Company: Join a global leader in detection technology with a mission to enhance security worldwide.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic field.
- Why this job: Make a real difference by combating threats and ensuring safety across the globe.
- Qualifications: Engineering qualification and strong understanding of hydraulic and electrical systems required.
- Other info: International travel up to 80% and opportunities to work in diverse environments.
The predicted salary is between 40000 - 50000 £ per year.
Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems help governments and organizations combat terrorism, drug trafficking, illegal immigration, and trade fraud.
We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.
Responsibilities- Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
- Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
- Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.
- Respond to third-line technical support requests from field engineers, distributors, and customer representatives.
- Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.
- Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.
- Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.
- Travel internationally up to 80% of the time, including to the UK, Europe, former CIS countries, Central & Southwest Asia, the Middle East, and Africa. Occasional travel to Iraq and Afghanistan may be required, with appropriate compensation.
- Engineering qualification such as BTEC, City & Guilds, HNC or equivalent.
- Strong understanding of hydraulic, electrical, and electro-mechanical systems.
- Experience with IT networking solutions (e.g., CCNP or equivalent).
- Familiarity with integrated systems including PLCs, high-voltage systems, and radar technologies.
- Proven ability to work in challenging environments and adapt to short-notice travel requirements.
- Previous experience in a global field service engineering role is highly desirable.
Field Service Engineer - UK & EMEA in Stoke-on-Trent employer: OSI Systems
Contact Detail:
OSI Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - UK & EMEA in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. We should be ready to discuss our experience with hydraulic, electrical, and IT systems. Show them we know our stuff and can handle the challenges of the role!
✨Tip Number 3
Don’t forget to highlight our adaptability! With travel being a big part of the job, we need to show that we’re ready to hit the ground running, no matter where in the world we end up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in joining the team at Rapiscan Systems.
We think you need these skills to ace Field Service Engineer - UK & EMEA in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with hydraulic, electrical, and electro-mechanical systems, as well as any relevant IT networking skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with detection technology and how your skills can help us combat security threats. Keep it engaging and personal—let us know who you are!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can think on their feet and tackle challenges head-on, especially in high-pressure environments.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at OSI Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hydraulic, electrical, and electro-mechanical systems. Be ready to discuss specific technologies you've worked with, especially in relation to IT networking solutions. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think about challenging situations you've faced and how you overcame them. This will demonstrate your ability to think on your feet, which is crucial for a Field Service Engineer.
✨Understand the Company’s Mission
Familiarise yourself with Rapiscan Systems and their commitment to security and innovation. Being able to articulate how your skills align with their mission will set you apart. It shows that you’re genuinely interested in the role and understand the impact of their technology.
✨Be Ready for Travel Questions
Since the role involves significant travel, be prepared to discuss your flexibility and past experiences with international travel. Highlight any previous roles where you had to adapt quickly to new environments or cultures, as this will reassure them of your readiness for the job.